I have been travelling alone in Vietnam for 3 weeks since 7 Nov 2009. Moving up from HCM city all the way up to Hanoi and I have not received such bad service and attitide. I have stayed in hotels that cost between US$10 to US$20 during the last 3 weeks in Vietnam. When I first reached Hanoi, I stayed in Sunshine Hotel 3 which was very good at US$24 per room.
As my friend is joining me today and she has recommended Rising Dragon based on the reviews here, I decided to move into this hotel. I reached Rising Dragon at about 645am and the reception (a guy) told me twin is US$40 and double is US$30. Suite is US$50 and I can check-in immediately. I decided to settle for a double room and was told to wait until some guests check-out from their room. I was assured that I can get a room in the next 2 hours.
I went to the public room and waited there. At around 830am, some guests checked out and I went to the reception at 9am. To my disgust, the receptionist (now a lady), told me that the room rate for a double is US$45 but there is no available room.
I explained to her that I waited for 2 hours because I was told I would get a room at US$30. I did not even bargain and was offered this price. The staff doubted my words and insisted that US$30 applies to a single room Rising Dragon 1!!! What a joke! My friend is staying in Rising Dragon at US$22 per night. I pointed to the cctv which can testify that I have spoken to a guy in Rising Dragon 2 before 7am. Its impossible to see a ghost in broad daylight!! They offered no apology and solution and I left the hotel with my 13kg backpack. If I was told there is no avilable room for today, and the price is US$45, I would have made myself comfortable in another hotel!!!
This is the worst hotel I have seen in Vietnam and I definitely will not stay in this hotel. This is no way to do business.
- Official Description (provided by the hotel):
- Rising Dragon Grand is located in the heart of The Old Quarter, just a few blocks from Hoan Kiem Lake, Water Puppet Theater and alongside a thriving outdoor market. Along Hang Ga street, you will find cafes, an award-winning spa, pharmacies and various shops and stores carrying clothing, handicrafts, and other amazing finds! ... more less
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- Also Known As:
- Rising Dragon Grand Hotel Hanoi