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“It's Paramount to Stay Here!”

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Paramount Hotel Hanoi
Ranked #153 of 604 Hanoi B&B and Inns
Denver, Colorado
Level 6 Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“It's Paramount to Stay Here!”
Reviewed December 21, 2012

Originally slated to be in Vietnam a week, I so enjoyed my stay at the Paramount Hotel that I extended my stay. It is conveniently located in the Old Quarter just steps from St. Joseph's Cathedral & a short walk to famed Hoh Kie Lake. Situated down a quiet alley past a number of travel agencies makes it a solid launching point for other parts of the country. There are dozens of Vietnamese and European-style cafes just outside the door, so you won't go hungry for food or people-watching. I gained at least 4 kilos in my two weeks there. ! (Bahn My, cheese, pastries, oh my!)

Indeed - and as the hotel moniker suggests - I was "Completely Satisfied."

The staff are exemplary - responding to guest questions, needs and concerns immediately. In fact, they had scheduled an airport pickup for my arrival. Once outside the airport, however, there were two people holding up hand-written signs with my name; neither had hotel identification so I elected not to get in either of their cars. Instead, I called a taxi curbside. The Paramount management was very accommodating and didn't request to be paid for the taxi originally sent.

Other issues were handled promptly and courteously, like: an inoperable telephone; CFL light bulb replacement; electrical outages and bad circuitry; a loose shower head. Wifi wasn't fixed as quickly, requiring more professional services. Do be aware wifi can have some stability issues - at the hotel and in Hanoi in general. Because the power does go out from time to time, if you're not eager to walk up flights of stairs, you may wish to stay on a lower floor. Myself, I enjoyed the hikeup the 8 flights to work-off those beautiful baguettes and pastries. Overall, any problem or need you may have the staff will graciously assist you in handling.

As for decor, the hotel seems minimalist throughout. The reception area is simple, with photos on the walls of famous Vietnamese travel destinations. There is a comfortable sitting area, replete with coffee table, scattered travel books and lending library. Computers and printer are onsite across from reception. Breakfast area has about 5 tables for sitting and eating, with lovely layout in the morning. Silver steaming trays boast Vietnamese and Western options, including homemade rice-paper wrapped spring rolls and vermicelli noodles wrapped in bacon. Got a flash cooking lesson from one of the chefs - so much fun! Fresh fruits like pineapple, papaya and dragon fruit adorn the breakfast nook each morning, next to the coffee and tea service alongside fresh watermelon juice.

The bedroom was spacious. Just as sizable as the sizable discount from booking.com (yay!). The walls boasted beautiful black and white photos of hill tribe peoples and the mountainous North. Flat screen TV thoughtfully provided, though for this news junkie, most news stations were limited to languages I don't speak. Wardrobe and seating area with great view of the city lent a homey feel. Snack tray and fridge stocked with water, pop and beer if you like. And in Vietnam, beer is cheaper than water so if you drink it & you're on a budget, you're in luck!

It got rather cold during my stay, and I needed a blanket. As it didn't have a duvet cover and was rather scratchy, I found a cover for myself, but am sure if you ask staff they'll gladly accommodate the request. The bathroom was a bit dim, and they could probably clean a bit more thoroughly. The water pressure was great for being 8 floors up, and the temperature was great, too (with the exception of power-outages). The hotel used energy efficient lightbulbs throughout, though they don't employ any specific energy or water conservation measures. Unless you count the power outages.

Staff created a lobby area with holiday cheer, including an illuminated Christmas tree. The favorite part of my stay at Paramount was helping staff decorate, placing a "dove of peace" atop the tree. And in this season of peace, it seemed the perfect experience of cultural exchange and holiday spirit.

Yes. Completely Satisfied.

Room Tip: Sound carries in this hotel, so if you are a light sleeper do consider that. Also, frequent power o...
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 17, 2012 via mobile

We are a family of 5 so our 3 children had the family room and we had the double room. They where very clean, good tv, Internet cut out a few times but mostly reliable, breakfast was spot on, and the service was second to none. Totally recommend it for price we paid. They also organize tours and offer some wonderful advice about the local traits.

Stayed December 2012, traveled with family
Helpful?
Thank Westsat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 13, 2012

The first view of the paramount might be a shock, but for the price and location I wouldn't look anywhere else. Stayed there twice. The rooms are clean and comfortable. Breakfast is good apart from the jam. The best thing about the hotel however are the staff who can arrange anything includiing taxis to airport at excellent prices. Thoroughly recommended

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level 5 Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 13, 2012 via mobile

The room was very nice. Breakfast tasty. The friendly staff can organize bustickets and trips for you and can give you a good deal. The internet was not really working very well in the room.
Laundry service was not that good.
Location is very nice and central.

Stayed December 2012, traveled as a couple
Helpful?
3 Thank Tanya2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Level 6 Contributor
136 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed December 13, 2012

Once you find the Paramount Hotel, your troubles are over. You’ll be greeted with a smile and shown to a clean, nicely-furnished room. You’ll sleep well (as long as you like a very firm mattress). Perhaps after a nice hot shower, you’ll enjoy an ample breakfast, including tasty Vietnamese specialities that change daily as well as the standard Western fare. There’s a good strong WiFi signal and a desk in every room.

Owners and staff are eager to serve. Because we planned to work in our $20/day (nett) room at times during our eight night stay, we asked for and were immediately provided an extra desk and chair.

The Paramount is a bargain. Step out the door and up the alley and you’ll find yourself smack-dab in the middle of the old city. If this hotel were sited on a main street, you could easily pay twice as much for any of its 24 rooms. Instead, the Paramount is at the end of a small alley that runs off a larger alley, Ngo Huyen (pronounced, roughly, Ngaw Whee-en). Taxis cannot enter either alley, so they’ll drop you off at the nearest corner amidst a clutter of backpacker hostels.

Thus, for your taxi driver’s reference, it’s best to print out the map that’s on the Paramount’s website (www.paramounthotel.vn) and copy down its phone number. Ask your driver to telephone the hotel when you are about to arrive – they’ll send out some smiling young men to help you and your baggage to the door.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nworbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 10, 2012

Hanoi was our next stop after Ho Chi Minh city. My husband and I got a suite room on the 8th floor. Room was so nice, beautiful decor, clean, spacious with a big balcony. The most impressive was hotel staffs. They were very friendly, and helpful. Check-in process was very fast, free welcome drink, thank for that because we felt a bit tired after the flight. Hotel staff arranged a tour for us to HaLong Bay with a reasonable price. Highly recommended.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 28, 2012

This hotel was recommended to us but you just need to know what to expect ahead of time so you are not disappointed. I checked it out on Trip Advisor after staying there, just out of curiosity. I guess the mostly positive but mixed reviews are representative of our experience.

The 'family' room was reasonably good value though quite crowded once the third bed was put in the room to accommodate four of us. The place was quiet enough as it is at the end of a small pedestrian/2 wheel only alley. Breakfast was a nice but not over the top selection of buffet items. Staff was very friendly and helpful. The A/C worked most of the time. The location is slightly out of the hustle and bustle of the Old Quarter, which could be considered good or bad. But it's only 5 -10 minute walk to get there in any case.

All and all an ok place to rest your head, but expect the typical hard beds. thin bath towels and somewhat down-at-the-heels air of other places in this price range. One note, the price we paid was quite a bit lower than the TA search engines came up with. Perhaps contact the hotel directly for best rates.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paramount Hotel Hanoi

Property: Paramount Hotel Hanoi
Address: 28 Ngo Huyen str | Hoan Kiem dis, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #153 of 604 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Paramount Hotel Hanoi 3*
Number of rooms: 25
Official Description (provided by the hotel):
Paramount Hotel, 28 Ngo Huyen Street, Hoan Kiem, Hanoi, is located near Hoan Kiem Lake, the heart of Hanoi, one street from St. Joseph’s Cathedral in an area offering a wide choice of excellent Western style and Vietnamese restaurants. On the edge of Hanoi’s Old Town of Thirty-Six Streets, the hotel is surrounded by colourful shops selling silk, lacquer, wood and stone sculpture, one block from Hanoi’s Silk Street, Hang Gai. ... more   less 
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