I had stayed there with my mom , aunt and daughter 3 years ago in 2010 and when we went to Vietnam this time with a family party of 5 , I had no hesitations in booking with them again. Mr Duc , the contact person on their website is extremely efficient and responsive. I knew we would arrive quite late at the airport in Hanoi ( 10 PM)) so asked to be picked up . We were an hour late and the driver was still there waiting for us.
Charming is a budget facility with standard budget rooms and wet bathrooms but everything is kept clean, there is a computer at your disposal in each room, wireless is also available . Granted some rooms have no windows ans most windows look upon other walls but who stays at a budget hotel for the view? Air conditioning is in every room and it is very efficient.The complimentary breakfast is quite delicious and varied but there is also all kinds of amazing street food in the area.
The strength of this hotel is in its staff: they are amazing! Warm, efficient, hard working , helpful ; I cannot praise them enough.The counter ladies, are very fluent in English and the young porters/security men who sleep in the entry lobby at night because the hotel is locked for your security yet attended by these young men who sleep on the floor to be available if you return late.
There are 2 elevators so you need not fear walking up narrow steep stairs hauling heavy cases.
Mr Duc arranged for our Halong Bay trip since I knew I would not have time to do it as we arrived late at night and left the very next morning for Halong.They stored our luggage ( you only take what you need for the overnight cruise)and welcomed us back for another night when we returned.
Hanoi Charming is affiliated with some other hotels in Hue and Mr Duc booked those for us also.At the last moment there was a snafu with room availability at my chosen budget hotel and Mr Duc upgraded us to another of their more expensive property while still charging us the original budget prices.
This hotel may be a budget property but they treat you as though you are family coming to stay at a well liked relative's home.Don't hesitate to stay there!
- Official Description (provided by the hotel):
- Located in the centre of Hanoi old city, Hanoi Charming Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Charming Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL, cable television, mini bar and more. ... more less
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