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“Extremely helpful staff decent rooms”

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Hanoi Charming Hotel
Ranked #118 of 597 Hotels in Hanoi
Reviewed December 30, 2013 via mobile

As other reviews have noted the staff are really special here and this makes this hotel. Many incidences with helping us out but in particular fixing an airport pickup at short notice after I messed up the reservation (remember to confirm by email!) and spending ages helping us out with onward travel while we flapped about and couldn't make up our minds come to mind. The rooms are clean and have a computer in which is great for writing emails, otherwise just functional honestly but good value. Note that the standard rooms don't have a window, on the flip side they're pretty quiet apart from the usual hum from neighbouring aircon. On a final note do note that the staff aren't omniscient, for example we're getting a combined ticket to cat Ba town from Hanoi today which they didn't know about. Also you will of course save money on train tickets if you get them from the station - but it is very convenient to get them delivered to the hotel. Breakfast is good. All in all, highly recommended but don't expect too much of the rooms.

Stayed: December 2013, traveled as a couple
3  Thank MelodiousMat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 21, 2013

A big thank you to Mr Duc, Lam and all the other staff especially door men and waitress. My family and I had such a great time in Vietnam and especially at he Hotel Charming our first stop on our adventures in Vietnam. Everyone was so friendly and helpful. The Charming was our favourite hotel in all of our stops in Vietnam. Keep up the good work and we are already missing you all.
Regards Dianne, Clive, Jeremy and Jacqueline Copelin

Room Tip: Higher floors very private and quiet
  • Stayed: November 2013, traveled with family
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3  Thank dana042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

I need to say that first of all we enjoyed price for sure. This is a hotel with very good price and very good position too as it is very close to Sword Lake where you can spend around your free time.
We had one big and lightly room and service was great. Free WiFi internet connection was very good and this is one more plus. Staff was pleasant and this hotel is really Charming as it name says.
In one work we found perfect place where to stay and spend our short holiday. With this choice you wont make mistake, you will be satisfied for sure.

Room Tip: Look for the room with city view.
  • Stayed: December 2013, traveled with friends
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3  Thank Pepica1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

The two big pluses for this hotel are its central location and pleasant staff. We stayed here 4 nights in total before and after a Halong Bay trip. On our first stay we had rooms overlooking the alleyway which provided a nice outlook and point of interest. On our second visit we stayed in rooms at the back which looked directly onto a wall. Rooms and facilities were basic but clean and functional. Not many budget hotels offered a computer in each room and we found that Charming offered better and faster internet access than some of the 3 or 4 star hotels we stayed in , Would recommend as an Hanoi base.

  • Stayed: November 2013, traveled with family
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2  Thank Toller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

Had a really nice stay here. The room was clean and well appointed. They offered us a free bottle of wine and free fruit and fresh fruit juice which was a nice touch! Breakfast was delicous: make sure you have the Vietnamese option (beef noodle soup) and the staff were really helpful.

We always walked past Yen Thai Street because it's so small and tucked away. Because Hanoi shuts down so early, you need to be in the right areas to find the late night bars and so we were very well located in that sense. All in all, a great budget hotel to see Hanoi from.

  • Stayed: December 2013, traveled with friends
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2  Thank ShravanBhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2013 via mobile

Great place very good value and nice rooms with wifi and satellite tv. Location great very easy to get to all the attractions. Couldn't recommend highly enough...we stayed somewhere 3 times the price for our first 2 nights in Hanoi (which was only 2 doors up from Charming) and didn't see much justification for the price difference.

Stayed: December 2013, traveled with friends
2  Thank neil3723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

I was pleasantly surprised when we checked in at the Charming Hotel. I had read reviews on TA about the helpful staff but was amazed at the high level of service at the hotel. You always get greeted with a smile and everyone remembers your name. Very helpful with any requests. Slap Bang in the middle of the Old Quarter you can walk almost anywhere.

If you book in for three nights via their website they will arrange an airport transfer free of charge.

The hotel room was larger than I had imagined after some of the reports that I had read and the computer and cable TV were nice to have too.

They offer free breakfast which I can't comment on because I skipped it every morning but I did order a pizza through room service one evening when I craved western food and it came promptly and tasted good.

Housekeeping was also very good.

Room Tip: Higher floors have less street noise in the morning.
  • Stayed: November 2013, traveled as a couple
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2  Thank ChefShrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Charming Hotel

Address: 15 Yen Thai St. | Hoan Kiem, Hanoi ++84, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #118 of 597 Hotels in Hanoi
Price Range: $15 - $25 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Charming Hotel 2*
Number of rooms: 36
Official Description (provided by the hotel):
Located in the centre of Hanoi old city, Hanoi Charming Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Charming Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL, cable television, mini bar and more. ... more   less 
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