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“The service is beyond expectations”
5 of 5 bubbles Review of Hanoi A1 Hotel

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Hanoi A1 Hotel
Ranked #94 of 577 Hanoi B&B and Inns
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The service is beyond expectations”
5 of 5 bubbles Reviewed August 1, 2014 via mobile

Our newly engaged friends stayed at his hotel, and the very last night before they left we came up with an idea to surprise them with a bottle of champaign! But with the time difference we did not believe we were going to make it, however decided to give it a try and e-mailed the staff. They reverted within a couple of minutes with good suggestions! An hour later the manager sent me a picture of the beautifully served coffee table in their room, which blew my mind away! A bottle of wine, a huge basket of roses and a sweet postcard! Weeeell worth the money we paid! And they were so nice to offer a complimentary airport transfer for them as a bonus! Our friends were extremely happy, and so were we! Stay at this hotel, but you'll be spoiled with their top service, I have warned you! ;)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Svetlana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    106
    69
    17
    9
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 27, 2014

The staff was welcoming, nice, friendly and attentive. The hotel is perfectly located in the heart of Hanoi. Rooms are clean and comfortable, has air conditionner, wifi, TV, shower ...
Breakfast was varied. It was a good ratio price / Quality. There is also an airport shutlle service available. I would greatly recommand this hotel for travelers.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Nicolas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 19, 2014

We stayed here recently, and from our experience the hotel was very good. The room was very comfortable and had air conditioning, high speed wifi internet, tea/coffee facilities, a minibar, and a good shower/bath. The bed (in our room - room 401) was very hard, so if you don't like hard beds it may pay to let the booking staff know. Breakfast was very simple and consisted of toast, fruit, eggs, tomatoes, spring rolls, and sometimes noddles or fried rice. The staff at the hotel are all very friendly and only willing to help. They were also very accommodating with storing our luggage while we completed our final day tour before flying to Laos later that evening. We really appreciated that!
The centrality of the hotel to the city is undoubtedly excellent. We were right next to the lake and a short walk from shopping areas and restaurants. Being in the hub made you feel like you were a part of all the action.The streets can be a little chaotic when walking around (as is to be expected in a city such as Hanoi), so naturally we expected the noise that came with it. The noise at night however can be very frustrating. The tooting horns, yelling street walkers, and on a couple of nights construction workers (!) made sleeping difficult. Then at 4am you can be awoken by roosters, and then the tooting horns start up again. So in terms of quietness at night, this hotel may not work for everyone! If you don't mind noise though, then you'll be quite happy here!

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Rebekah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuangGiang, Manager at Hanoi A1 Hotel, responded to this review, July 20, 2014
Dear our value guests

Warmest greeting from Ha Noi A1 hotel

The first and foremost we would like to express our sincere thankfulness for your choosing to stay at Hanoi A1 Hotel during your trip to Hanoi

On behalf of all staff, we are grateful to you for the wonderful comment after experience with Ha Noi A1 hotel , which meaningfully encourages and supports us on our way of development.

After regarding your comment , we aware that we still have weakness that we must strive and focus on upgrading facilities to meet our value guests's expectation ,and reach good service as well .Surely,some negative issues as hard bed will be existed any more .

Hopefully , Ha Noi A1 hotel have more chances to be welcomed and served you again with perfect service ,just give us a chance ,we prove our great hospitality .

Once gain thank you so much for your positive comment

We are looking forward to seeing you again

Best Regard

David Ha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
666 reviews
187 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

Spent a few night in Hotel Hanoi A1 for professional reasons and didn’t choose the place. However it turned out to be an excellent choice. The location is difficult to beat in the center of the Old quarter and one block from the lake. The rooms are simple but rather modern, clean, comfortable and with more than I would have expected from a hotel in this category (i.e. good bed, safe, free wifi, etc). Breakfast is ok. On top of that the staff is really helpful and smiling and.. the price is just incredibly cheap… what else to ask for?

Room Tip: Room with numbers finishing in 1 are over the street : certainly nicer but somewhat noisier
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JMGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

Good location in the Old Quarter, few minutes walk to the Lake , Water Puppet theater and the French Quarter.

Also the hotel is near to many dining establishments, small big or even on the streets.

The room was clean and comfy, wifi fast enough for Skype.

Breakfast was simple but decent, can be improved.

The staffs are very friendly helpful and attentive.

Room Tip: Rear rooms have less street noise
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 bubbles Reviewed June 9, 2014

Brian and Phuong would like to say a big thankyou to Giang and all the staff at the Hanoi A1 Hotel . Cheerful, competent and courteous made our recent trip to Hanoi even more enjoyable. After staying there for just over two weeks we were a little sad to leave however when we next return to Hanoi we wont have to waste time looking for a great hotel right in the centre of this extraordinary city. Nothing was too difficult for any of the staff. Highly recommended. Brian and Phuong , Melbourne , Australia.

Room Tip: Level three balcony perfect.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuangGiang, General Manager at Hanoi A1 Hotel, responded to this review, June 11, 2014
Dear Mr Brian & Mrs Phuong

Warmest greeting from Ha Noi A1 hotel

On behalf of Ha Noi A1 hotel , I would like to express our thankfulness for your choosing our service during your trip in Ha Noi ,Viet Nam .Moreover, being grateful for your positive comment on tripadvisor that encourages us try our best to reach the perfect service

We have had many experience with value guests ,even bad ones . each experience show us a valuable lesson developing and enhance our service .As the result of progress is the happiness and satisfaction of customers what we always do hope and expect everyday .

Once again thank you for your good impression with Ha Noi A1 hotel . I will share your kind comment with all staffs .surely ,they are so delight to hear that

Hopefully , A1 will have chance to be welcomed and served you at the next trip to Ha Noi .And A1 will be your first choice of the hotel when coming to Ha Noi

Your sincerely
David Ha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 18, 2014

I have stayed in Ha Noi A1 hotel 01 week . the room very nice and comfortable , beautiful balcony .
the A1 staff very friendly , always smile with us . they help us with full tourist information .
They also organise the Ha long bay tour for us . good price , good tour .
Thanks A1 so much . I will come back here for staying

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheng c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuangGiang, Manager at Hanoi A1 Hotel, responded to this review, May 24, 2014
Good afternoon Cheng Chenge

Warmest greeting from Ha Noi A1 hotel
This is David ( Mr ) - Hotel manager

Kindly thanks for taking your time to share your experience with us on tripadvisor .
We have seized your suggestion after having chance to talk with you .That's always value tips for us to develop our hospitality business .we do promise that you will see our service better and better with great changes .

Hopefully , we are going to have chance to be welcomed and served you and your friends at our hotel in the coming time .especially,to be talked and shared with about everything in our life .

Kindly grateful and thankful for your kind commend and suggestion

Good lick and take care /

Your sincerely
David Ha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi A1 Hotel

Property: Hanoi A1 Hotel
Address: 1 Cau Go Street | Hoan Kiem District, Hanoi 84, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #94 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi A1 Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hanoi A1, a brand new hotel, is located right in the center of Hanoi Old Quarter, just 2 minutes walking to the legendary Hoan Kiem Lake. The hotel’s location is very convenient for you as shopping and banking facilities, as well as eating and entertaining options are all very close by. With modern equipment, luxurious facilities and friendly, well trained staff, we commit that Hanoi A1 hotel is the best choice for the guests who want to stay in Hanoi for both leisure and business. ... more   less 
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