Was the best travel agency service ever received. They explained all options clearly and recomended properly for the best choice for us. The staff was concerned on our experience everytime, Kathy was taking care about us by whatsapp everyday. Even, in order to avoid the typhoon Mangkhut, we wanted to change the date of our flight to Cambodia and she helped with all arrangements, despite the air tickets were not purchased by the agency!. I think it would be hard to find another better agency in Hanoi.