We stayed at Hanoi Legend Hotel as it did appear to have better facilities and location than our previous hotel. However, appearances are deceiving. The airconditioning was poor. There was an uncovered hole in the toilet wall that lets the neighbours see you bathe and the rain shower should be called droplet shower instead. All tolerable but what was the final disappointment was the miserable breakfast (a pittance of featherlight baguette and jam). We decided to change hotels after discovering a steal for USD5 more at another hotel (with BUFFET breakfast, DVD player, super comfy toilet and shower and better furnished rooms) just a few steps down on the same street. When we expressed our desire to change, we were told that we had to pay for an additional night as we did not let them know in advance. Fair, we thought. Just another night anyway. However, when we checked out the next day, we were told that our deposit of 10% paid previously had to be forfeited too as we did not stay on the agreed number of nights! Ultimate. There is no hotel policy that is displayed anywhere in the rooms or even at the hotel reception but yet customers have to unwittingly abide by.
I guess you can say that we are fussy or maybe it was just that particluar room (we did ask to change but our request was politely declined). However, we did not think that Hanoi Legend Hotel is worth recommending to anyone. You can definitely get better value elsewhere.
- Official Description (provided by the hotel):
- Hanoi Legend Hotel- not a story but a legend! A hotel that takes pleasure business and to heart, enjoy the best of Hanoi Old Quarter while being pampered with superb accommodation and excellent service. ... more less