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“3 Star hotel, 5 star service”

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Hanoi Holidays Guest House
Ranked #137 of 384 Specialty Lodging in Hanoi
1 review
“3 Star hotel, 5 star service”
Reviewed February 1, 2014 via mobile

The hotel was ok, clean, hot water, the usual, but the service was wonderfull. The people on the frontdesk were very attentive, they always asked where we were going and telling us how much should the cab charge us and all kind of helpful information, like a concierge of a 5 star hotel.

Stayed January 2014, traveled as a couple
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Thank Lorena_colin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
Singapore
Level 5 Contributor
75 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 20, 2011

We were visiting Halong Bay in Feb 2011 & had booked 2 rooms at this hotel for 1 night each on the start & end of our trip for about 26USD / night.

However, once we returned, the hotel said they had no rooms & said they had alternate arrangements for us to stay at another close by hotel which had just opened that day called Charming Hanoi for the same rate. Though initially we were livid, as luck would have it, the new hotel was spanking clean, more spacious, had better facilities as it meant to cater to business travelers & was an absolute steal for 26 USD/night. To be fair, the staff at Holidays hotel told us that the new hotel would be much better than theirs. My Charming hotel review is uploaded separately.

Coming back to Holidays hotel, it’s well located close to the old quarter & to eating joints. The hotel is slightly old & has no elevator which can be a test if you are living on the 3rd or 4th storeys. Rooms & bathrooms are clean.
The mattresses were a touch on the harder side – we didn’t have an issue as we are used to those, but you should check this before you book.

The hotel offers complimentary breakfast – but its fairly basic like tea/coffee, eggs, fruits & toast + jam. However, the staff at breakfast speaks almost no English & thus we had a tough time asking them to make something vegetarian or to allow us to cook ourselves in their kitchen.

Overall experience, this is an average hotel which is a reasonable option to get by if you are just hopping in/out of Hanoi. For longer stays, would advise looking for other options.

  • Stayed February 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheTravelingHorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Holidays Guest House

Property: Hanoi Holidays Guest House
Address: 12 Yen Thai Str., Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Hotel Style:
Ranked #137 of 384 Specialty Lodging in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 26

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