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“Could be better, could be worse”

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Hong Ngoc Cochinchine
Ranked #175 of 580 Hotels in Hanoi
Auckland Region, New Zealand
Level Contributor
138 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Could be better, could be worse”
Reviewed October 3, 2013

The Hong Ngoc 5 is definitely lower in class than the Hanoi Elegance Diamond. It didn't have great reviews on TripAdvisor but it's really not too bad. The room is a reasonable size. The carved wooden furniture looks awesome - love my Narnia wardrobe - but to be honest it's pretty uncomfortable. The desk/chair are the wrong height for each other, the wooden chairs aren't cozy, and the bed is really firm. Oh, and the computer crashed + the fridge doesn't work. On the other hand, it's high floor so is quiet-ish+ comes with a computer & WiFi + staff have fixed the pc (and the mouse works once you slip a book underneath it).

There's an ATM at the entrance (withdrawls from it on credit card statements show up with the hotel's name as a warning to save confusion!).

Breakfast here is forgettable and there's nowhere brilliant to eat nearby. Best to go for a 10 min walk down to Ta Hien.

Room Tip: Ask for high floor to make the motorbikes very slightly quieter
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NixieNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, October 8, 2013
Dear Guest,

First of all we would like to take the opportunity to personally apology for the inconviniences and dissatisfaction regarding the technical problems in your room.

You can be absolutely sure that we will discuss your feedback with the respective leaders to make sure to improve these areas.

Once again we would like to apologize that we did not meet your expectations and hope to get the chance to present you our new renovated rooms upon your next visit. We hope to see you again soon in the only privately run 3-star hotel in Ha Noi.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bristol
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 3, 2013

The reception staff are helpful. The bedrooms are clean and a good size. The bathroom is also a decent size. The breakfast has ample choice in the buffet for both western and local tastes and you have the choice of freshly cooked eggs too. There is an ATM right by the entrance and you are no more than five minutes walk from the old quarter.

Room Tip: Higher floors offer good views over the local area so it is worth asking for a room on these floors...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flooziemg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, October 7, 2013
Dear Guest,

Thank you very much for having taken the time to write a review about your recent stay at our property. Certainly it is our highest ambition to meet and exceed the expectations of our valued guests, which is why we appreciate your review, as it helps us to monitor and improve our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingscliff, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 2, 2013

We stayed at this hotel in June before joining our intrepid tour. We found this hotel very good,
the staff all very friendly and helpful with tips and directions on arrival in this very busy city. The rooms were clean and breakfast really nice with eggs cooked to order. We would definitely stay here again if we get back to Hanoi.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boomerang325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, October 7, 2013
Dear Guest,

Thank you for all of your complimentary and kind words regarding our high standard of services. We genuinely have a passion for all of our guests and we are glad that they can feel it like you did.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2013

We (50ish couple) stayed here for several nights before and during an organised tour.

We found the hotel staff helpful, knowledgeable, and the facilities just fine for a comfortable stay. Not 5 star, but definitely a solid 3 star. Not too busy a street, ATM literally at the door, Internet worked fine, at least for our email type use.
Definitely recommend as a welcoming, comfortable, safe base in Hanoi.
While the hotel knew that we were joining a group, we did not get the sense that there service was targeted just at such people. Furthermore, there appeared to be Vietnamese 'locals' also using the hotel .

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, October 7, 2013
Dear Guest,

It is really rewarding for us to hear positive feedbacks from our guests and I thank you for taking the time to share your satisfaction on TripAdvisor website. Your valuable comments are well noted and we will look into improving with our team.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

I enjoyed my stay at Hong Ngoc Cochinchine Hotel in Hanoi Vietnam. The staff was very helpful even loaning me some flip flops because a tropical storm made regular shoes un-useable. They provided all other amenities and were always friendly

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, September 19, 2013
Dear Valued Guest,

Thank you very much for your great feedback following your recent stay at Hong Ngoc hotel. We truly appreciate your taking the time to share your thoughts with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I wish you continued safe and enjoyable travels and look forward to welcoming you back. There will have much nice offers for these customers who have been in Hong Ngoc hotel.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 5, 2013

We stayed here because our Intrepid Tour started in this hotel so we decided to turn up a day earlier to take a look around Hanoi.

The hotel is well located near the Old Quarter and attractions like the Markets and Temples. The staff were friendly and the front desk's English meant they could help you with any enquiry you had. The rooms were clean and although we had a roadside room, the 4th floor was enough to get away from the constant Mopeds and Cars beeping their horns. Breakfast was simple but quite adequate.

the rooms all had English speaking TV channels, a big plus if you wanted to chill out from the mahem outside, but the TV's were really old and need updating.

Room Tip: Rooms away from the Road are quieter but 4th floor and higher would be OK .
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caleb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, August 6, 2013
Dear valued Guest,

Thank you very much for having taken the time to share your experience at our hotel. Your feedback is extremely important to us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We are setting up new TVs in rooms, maybe your room we have not done yet. Sorry for that. We are sure to update new TVs in all rooms as soon as possible to better serve you in the near future.

I wish you continued safe and enjoyable travels and look forward to welcoming you back. There will have much nice offers for these customers who have been in Hong Ngoc hotel.

Best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gippsland, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 29, 2013

We booked an extra day here before the start of our Intrepid tour and we were pleased with our three day stay here. What made it a great stay were the wonderful, cheery and helpful staff. The room was comfortable enough with excellent air conditioner (a godsend at this time of the year) and not too far from the old quarter. The honking horns of Hanoi on our first day there were a little confronting and we had a room on the second floor facing the street. We were ok with it though and barely heard it by the last night. If you are light sleeper, ask for a room away from the front street. The woman on the front desk was extremely helpful, warned us of any possible risks and gave us advice on the best way for us to get around. This is not a 5 star hotel, but it is clean and cool and comfortable and was a great place for us to be amongst it on our first trip to Vietnam!

Room Tip: For quieter rooms ask to be away from the front street.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wishtravelwasmyjob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, Manager at Hong Ngoc Cochinchine, responded to this review, July 31, 2013
Dear Guest,

Thank you for having taken the time to share your experience at our hotel. Your feedback is extremely important to us.

Our priority is to have all of our guests have a magnifique experience at Hong Ngoc Hotel and I am proud of my whole team who have met your expectations in terms of high quality of services.

I wish you a continued safe and enjoyable travels and look forward to welcoming you back.

Best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hong Ngoc Cochinchine

Property: Hong Ngoc Cochinchine
Address: 97 95, Nguyen Truong To | Ba Dinh, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #175 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hong Ngoc Cochinchine 3*
Number of rooms: 60
Official Description (provided by the hotel):
Inspired by the French colonial architecture, the hotel was named after the southern territory of Vietnam, whose principal city is Saigon. Highly recognized levels of service await guests in each of our 60 rooms and suites; each a charming blend of Vietnamese traditional architecture and modern facilities, with high speed internet access, spacious bathrooms and panoramic views of the city. Hong Ngoc Cochinchine is the ideal choice for the business or leisure traveler.Just a short walk from the hotel, you can easily visite numerous attractions in the city including Hoan Kiem Lake, the Old Quarter, Ho Chi Minh Mausoleum and especially the breathtaking West Lake – where you can enjoy a break from the busy city life.Why not starting your day with a workout in the Fitness Center or simply relax in Hong Ngoc Spa. Enjoy fresh pastries, croissants, specialty dessert buffet or the best of Vietnamese Cuisine in one of our restaurants and immerse yourself into the exciting nightlife in Hanoi.Event planners will appreciate our hotel's meeting room with professional event planning and creative catering. Allow our attentive staff to arrange group outings, restaurant reservations, sporting event tickets or anything else to ensure your stay is both productive and pleasurable.Hong Ngoc Cochinchine – a place you can call ‘home’. ... more   less 
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