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“Nice place - a bit far from centre”
Review of Hong Ngoc Hotel

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Hong Ngoc Hotel
Ranked #166 of 591 Hotels in Hanoi
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice place - a bit far from centre”
Reviewed September 25, 2012

This was my first stop in vietnam, and the staff were very friendly and the room was nice and clean. This was booked for me through Intrepid, as it was part of the tour I was on. The only complaint, and this could be said about all the hotels in the region - you can't recharge anything unless your in the room. When you take the key out of the holder it turns ALL the power off including the power outlets. Be warned.

Stayed August 2012, traveled solo
Helpful?
1 Thank Julian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 27, 2012
Dear Guest,

Thank you for sharing with us your recent experience at Hong Ngoc hotel. I am very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

At Hong Ngoc, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In relation to your specific comment on the power in the hotel, you will be pleased to know that we are now reviewing our plan to improve it as well as to provide further training for all our staff.

Thank you very much and we are looking forward to welcome you back in near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 6, 2012

I am staying here as we speak. Staff VERY helpful and nice. Restaurant and rooms service available. We went to the restaurant. Fried rice was fantastic along with the mango smoothly! Room has air on which works great. We are on cultural tour so this was great accommodation for that. Noisy in the room thought the day and quite at night so we slept well in that regard. Fitted sheet on bed (no flat sheet) so without aircon on last night I woke up a few times from being too hot. Could have put aircon on but chose not to. Rooms clean and tidy. Beds were firm but we were that tired after walking and shopping that it didn't affect us. We have nothing to complain about. If I had to make suggestions to the accommodation I would say a flat sheet would be great.

All in all I highly recommend staying here. It's clean and comfortable for our short stay and what we are in Vietnam for (culture).

Stayed September 2012, traveled with family
Helpful?
2 Thank Aleisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 7, 2012
Dear Guest,

It was a great pleasure welcoming you at Hong Ngoc hotel 5. I thank you for your kind feedback and your special mention of our staff and restaurant.

At Hong Ngoc, we strive to provide an exclusive service experience for every customer; therefore your opinion is very important to us. In relation to your specific comment on the flat sheet, you will be pleased to know that we are now reviewing our plan to upgrade room facilities as well as to provide further training for all our staff.

We look forward to welcoming you and your family with a better condition.
Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laidley, Australia
Level 6 Contributor
299 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed September 3, 2012

This hotel was the start of our organised tour, and arranged by our tour company. It was not the same standard as the hotel we had stayed in for one night prior to the start of our trip, but the price online was higher. The location was not as good as the old quarter and it was not easy to find good restaurants nearby. Lobby was humid and musty. We had no problems with staff or the room, but the standard was certainly not as good as our first hotel.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelbugbitten10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 5, 2012
Thank you for having taken the time to share your experience at our hotel. Your feedback is extremely important to us.

I have noted your disappointment in regards to the location and the lobby . Please understand that July and August were the rainy season during the whole year and it could be one of the reasons of humidity. However, I shall re-iterate this with my team and I apologize that this experience put a shadow over what seemed to have been otherwise a good stay.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
Level 6 Contributor
639 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed July 12, 2012

Good hotel fairly well located. Clean, no room problems, no staff problems. Well above average breakfast.

Although it's only a 10-15 minute walk to the "main" part of the Old City there are few restaurants, kiosks or other small places for travel needs very close. Except for a wine shop only a block away ... an excellent little place.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kairho1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 16, 2012
Dear Guest,

Thank you very much for your great feedback following your recent stay at Hong Ngoc 5. We truly appreciate your taking the time to share your thoughts with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
196 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 12, 2012

The hotel was a nice hotel for the price paid but it was the affiliated spa that had me intrigued. Across the road in the Hong Ngoc Hospital and on level 5 is the spa. When we first went into the hospital it was a little scary thinking we were in the wrong spot, but no on level 5 there was a spa. The spa has all of the normal attractions at a reasonable price.

If you can get past that it is in a hospital the spa is a good one to visit.

  • Stayed June 2012, traveled with friends
    • Value
    • Service
Helpful?
3 Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 18, 2012
Dear Guest,

Thank you for having taken the time to share your experience at our hotel. Your feedback is extremely important to us. Our priority is to have all of our guests have a magnifique experience at Hong Ngoc Hotel and I am proud of my whole team who have met your expectations in terms of high quality of services
I will share your comments with our spa team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 29, 2012 via mobile

Stayed here for thankfully one night only. The shower sprayed everywhere and lasted about 5minutes, somewhat akin to a terrible lover! The room had a musty smell and the lobby was hot and stuffy. Breakfast was a basic buffet with nothing to write home about. The hotel has a good location, but the one thing I can't work out is how people could give this place 4 or 5 stars???

Stayed June 2012, traveled solo
Helpful?
3 Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 5, 2012
Thank you very much for your great feedback following your recent stay at Hong Ngoc 5. We truly appreciate your taking the time to share your thoughts with us.

At Hong Ngoc, we strive to provide an exclusive service experience for every customer; therefore your feedback is very important to us. In relation to your specific comment on the room condition and the breakfast, you will be pleased to know that we are now reviewing our plan to improve the bathroom of the hotel as well as to provide further training for the restaurant team.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ballarat australia
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 23, 2012

Stayed here as part of intrepid tour We walked to most places staff were helpful with directions and maps were provided If we required a taxi the staff would ring a reputable company and tell the driver our destination
Rooms very clean but the beds are so very hard air con a godsend as most days were humid and high 30s
We would probably stay here again as it is well placed between both lakes

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kas79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HongNgochotelGroups, General Manager at Hong Ngoc Hotel, responded to this review, September 16, 2012
Dear Guest,

Thank you very much for your great feedback following your recent stay at Hong Ngoc 5. We truly appreciate your taking the time to share your thoughts with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hong Ngoc Hotel

Property: Hong Ngoc Hotel
Address: 97 Nguyen Truong To | Ba Dinh, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #166 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hong Ngoc Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
Inspired by the French colonial architecture, the hotel was named after the southern territory of Vietnam, whose principal city is Saigon. Highly recognized levels of service await guests in each of our 60 rooms and suites; each a charming blend of Vietnamese traditional architecture and modern facilities, with high speed internet access, spacious bathrooms and panoramic views of the city. Hong Ngoc Cochinchine is the ideal choice for the business or leisure traveler.Just a short walk from the hotel, you can easily visite numerous attractions in the city including Hoan Kiem Lake, the Old Quarter, Ho Chi Minh Mausoleum and especially the breathtaking West Lake – where you can enjoy a break from the busy city life.Why not starting your day with a workout in the Fitness Center or simply relax in Hong Ngoc Spa. Enjoy fresh pastries, croissants, specialty dessert buffet or the best of Vietnamese Cuisine in one of our restaurants and immerse yourself into the exciting nightlife in Hanoi.Event planners will appreciate our hotel's meeting room with professional event planning and creative catering. Allow our attentive staff to arrange group outings, restaurant reservations, sporting event tickets or anything else to ensure your stay is both productive and pleasurable.Hong Ngoc Cochinchine – a place you can call ‘home’. ... more   less 
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