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“Great Staff, Amazing service”

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Hanoi Lucky II Hotel
Ranked #53 of 367 Specialty Lodging in Hanoi
Certificate of Excellence
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff, Amazing service”
Reviewed January 30, 2009

I had a wonderful time in Hanoi at the Lucky Plaza Hotel (2). We were planning to stay in Lucky 1, but they were full and the website we booked with overbooked. They were so great to hook us up with the slightly more expensive room in Lucky 2. We arrived at 5AM on the train and the receptionist patiently let us in, made us tea and breakfast and was amazingly well-mannered and nice. They even helped to deal with the taxi driver that tried to wrip us off - really superb. They booked our Halong trip without any charges, got super cheap ($98) 3day trip with Galoi tours (I think??) and the hotel sorted everything for us! One of the guys at the front desk even took us shopping so that we wouldn't get wripped off! They were super freindly and well-mannered and we will stay there again in a second if we get the chance!

  • Liked — The great service and frienly frontline staff
  • Disliked — Could possibly improve on cleaning of rooms (i.e. replacing toilet paper)
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cjamarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Bangkok
2 reviews
Reviewed January 20, 2009

The Hanoi Lucky Hotel is very cheap and worth for money to stay here. The hotel itself located in the heart of Hanoi that is near St.Josept Church. Just 5 minutes to Hoan Kiam Lake, Water Pupprt theater. Arond the hotel,there are a lot of food hawker ,restuarant , massage shop and souvenior shop that you can make you enjoy eating and shopping.
The room has private bath room ,hot shower and personal computer that you can surfing internet.
The most important thing is that the hotel staff is very friendly and helpful. They will help you in everything you want ex. booking cheap tour. For me,staying here can get a high value. I recommend you to stay here.
Saroj T.
Bangkok,Thailand

  • Liked — Friendliness of hotel staff .
  • Disliked — Breakfast
  • Stayed December 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Dilmah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Lucky II Hotel

Property: Hanoi Lucky II Hotel
Address: No. 11 Ngo Huyen | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #53 of 367 Specialty Lodging in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hanoi Lucky II Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Hanoi Lucky Hotel 2 is located in the heart of Hanoi Old Quarter Area, just 1 minutes walking to Hoan Kiem Lake, Water puppet theater, and St. Joseph Cathedral, some steps walking to night market. Room with private bathroom, hot shower, air conditioner, cable TV, Private Computer with ADSL Internet connection inside room (free of charge), mini-bar, wooden floor and IDD telephone. ... more   less 
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