We booked in a hotel called "The World Hotel" via Hostelworld.com. Considering the price is cheap and the pictures in their website looked very high-class, we decided to booked here. We originally booked for a single room and a twin room but later on, changed to 2 twin rooms. We sent them an email twice but no reply was every returned to us. So we went ahead in good faith that the guys there got what we requested.
When we arrived at the place we were very shocked, far from what we imagined. The taxi rolled on in a dark and narrow alleyway called Thanh Ha lane in the old quarter and I hoped the taxi got the wrong location. A few meters ahead we saw The World Hotel, a tall and seemingly old and dingy building. A man in his 50s called in for the receptionist when we arrived. We were then transferred to this hotel, "Hello Vietnam Hotel", which is just a few meters across the street.
We were ushered into the room and had the shock of our lives. The room seemed almost dilapidated. The ceiling corners were filled with cobwebs and the bathroom door almost fell apart. The door had a small gap at the bottom that we could hear the voices outside. When I get to hang my clothes in the closet, the wood clothesline was broken, there was no hanger and a huge bulk of matress filled the closet instead. The window sill was plastered with a newspaper held on by masking tape. The only consolation I had was that the TV seemed OK and the water pressure is strong and the heater works well.
The next day around 3AM, we were awaken by cussing voices from the outside. Sound insulation is close to non-existent. Later on, we discovered that they switch off the general electric control every time we go out. We had to go back downstairs and ask them to switch on the current.
The receptionist, who are two guys are quite accomodating, both can speak broken English. But as always, I was now very cautious with them especially when its time to check-out to pay the bills. They calculate so fast. I did not agree with the calculation so I persuaded the guy to calculate the rate step by step. The new calculated rate was half of the price that he originally calculated. He seemed apologetic and agreed with me.
Well as the saying goes, you get what you pay for. But I think it's not right to deceive customers just to get bookings.