I booked this hotel because of the consistently good reviews on tripadvisor. When we arrived we were greeted with big smiles and a friendly welcome from all the staff, the reception and breakfast area looked nice and clean. I booked us a superior room on booking.com seeing as the reviews and photos looked great. A guy carried our bags up four flights of steep narrow stairs (bless him we of course tipped him) to get to our room. As they have no lift I absolutely would not recommend this hotel for elderly, those with very young children or those who have a problem with stairs. There are lots of hotels nearby with lifts.
Anyway we were given room 401, it looked nothing like the superior to I booked. It was old, dated, had mould and peeling wallpaper off the walls. It wasn't 100% clean, the bathroom was a dingy wet room not the clean white bathroom with a shower in the bathtub as promised. The aircon didn't work very well either. I of course complained of all these things - our room was also meant to come with an in-room computer and hair dryer etc. it had none of those things. The drawers were filled with cuts of old curtain, rubbish and a screwdriver. They were fully booked so we were stuck in this horrible room. Then we tried having a shower - there was no hot water despite leaving the switch on to warm up the boiler for 15 mins. There was no water pressure it was just a dribble.
On check out they knew of my complaints and how disappointed I was with everything. The staff were lovely to deal with and gave us a discount. We ended up going to Hanoi City Hostel 2 mins round the corner - what a contrast! Amazing rooms, big clean, great old wood furniture, actual bathroom with power shower, good aircon, lift, great staff! Same price as Serenity but 10 times better!
Sorry Serenity hotel, but I cannot recommend you. Perhaps they have nicer newer rooms that's why there's so many great reviews. But if you're stuck in the one we were in don't pay full price.
- Official Description (provided by the hotel):
- Closed for renovation as of December 28, 2009. ... more less
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