I stayed here with my parents and husband for one night after a long overland journey from Laos. The welcome we received was so lovely and they greeted us with a cup of tea and coffee, gave us a map and talked us through where we were in relation to the sights.
The girl helping us was the most hospitable and helpful person I have met working in a hotel in my 7 months in South East Asia. She really makes the hotel shine (I'm so sorry that I don't know your name)!
We were kindly upgraded, due to availability. The rooms were spacious, clean with huge windows.
The hotel arranged our Halong Bay trip which we did with Dragon Cruise, which we recommend. There were 14 guests in the boat (including us) and the food was outstanding.
When we returned the lovely girl had gone home but the male member of staff offered us tea and coffee and allowed us to use the cafe until our late night train.
The breakfast was average to good- eggs, bacon and baguette. The hotel missed a few touches that would make it just perfect, such as complimentary water, tea/coffee in the room, although they provide us with a kettle and cups?
The rooms were a little damp, but as so spacious and only there for one night,it was no problem at all.
There are many stairs to the top floors,with no lift. If you have a problem walking consider asking for a lower floor. The staff very kindly assisted with our bags.
Overall a great stay for our short trip to Hanoi. A reliable hotel with brilliant service.
- Official Description (provided by the hotel):
- Closed for renovation as of December 28, 2009. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Priceline and HostelWorld so you can book your Hanoi Serenity Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.