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“In the heart of Old Hanoi” 5 of 5 bubbles
Review of Hanoi Serenity Hotel

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Hanoi Serenity Hotel
Ranked #71 of 571 Hanoi B&B and Inns
Brisbane, Australia
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“In the heart of Old Hanoi”
5 of 5 bubbles Reviewed October 6, 2012

Do it!! Stay here! The staff are so obliging and friendly - nothing is too much trouble. They have beautiful, colour photo books on any tour you may want to do and the same price as the travel agents. All your questions will be answered and lots of choices on offer with the tours, places to visit, how to get there etc.
My room was on the 6th floor and staff carried my luggage up. I enjoyed walking the 6 flights as I love exercise :) If this bothers you simply ask for a room on a lower level. My bed was king sized in a huge room with windows the width of the wall. The room was spotless, bed comfortable and bathroom had toothbrushes, soap etc.
All inclusive breakfast is from a basic menu, but tasty and satisfying. Coffee and tea on supply all day as is water. I bartered hard for my room and got it down to $12 as I was happy to try another hotel. You won't get this rate in season so be prepared to pay the asking rate.
The hotel is conveniently located with lots of street food, restaurants, atm's and touristy shops.

  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lyn,Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

Traveler rating
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    44
    12
    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
London, England, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 3, 2012

I stayed here for two nights in September on the recommendation of a friend and had an excellent experience. As a solo female traveler it was so reassuring to have friendly staff to help me organize tours and book my onward travel. I booked a room here before I flew out to Vietnam and the hotel even arranged for a fixed price taxi to pick me up from the airport at 06:45.

I can’t say enough good things! The room rates are reasonable, breakfast is included, there is free Wi-Fi throughout the hotel and some rooms even have a dedicated PC for guests to use. If you’ve forgotten any toiletries almost everything you can imagine is provide. You can also pay for your bill by credit card and in USD if preferred.

Nothing was too much hassle for Mr Soo and his staff; this was a really great hotel.

If I had to come up with a negative it was that I paid quite a bit more for my trip to Ha Long Bay than other members of my tour but the security of knowing I had booked with a reputable company and would have a great experience was so much more important.

Room Tip: Some rooms have dedicated PC's book these if you can
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 21, 2012

I stayed in this hotel for 3 nights as a base for exploring Hanoi. I arrived exhausted so I appreciated the welcome drink they provided. It was also a pleasant surprise to see an in-room PC for internet use. The room was on the small side but I didn't mind since I was alone. The hotel has no elevator so going up and down the 5th floor was quite exhausting! But overall, I'm satisfied with my stay in this hotel.

  • Stayed August 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blueschist87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wiltshire
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed August 18, 2012

I can credit the staff enough for their kindness when I turned up very unwell after a long plane ride, our room wasn't ready as we were checking in early so they upgraded us to a better room that we could check in to immediately. The staff carried all of our luggage to the room and made sure we had everything we needed to ensure we had a comfortable stay. Our room was clean and really spacious with a computer station, TV and minibar for our use. Slept like a baby in the comfortable beds every night with no complaints of the room.
Plenty of breakfast choices with unlimited tea and coffee, staff helped us organise Halong Bay and our open bus to Ho Chi Minh and good prices.
Highly recommend this place for the great location in the centre of everything, and the hospitality from the staff.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chloe3011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 17, 2012

Was allocated room on the top floor (6 flights of stairs!) to find room had mould on walls and not happy, but it was late at night and we were tired so we crashed. We complained the next morning and they moved to a better room, but the air conditioner didn't work, so they gave us a heater. The second room was an improvement. It was clean and tidy. To their credit, the staff were friendly and did try and help us out. However, they shouldn't have given us an unacceptable room in the first place. The area around is great however, what a fantastic experience!

Room Tip: Don't let them give you the top room without checking it first.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Ron d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed August 10, 2012 via mobile

Place is very good and staff are very friendly and extremely helpful. I paid 22usd a night for a deluxe room which I booked from tourist counter at airport! Booking tours with the hotel may be a bit expensive as I found something they sold for 175usd at 140usd

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Milinda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanjing, China
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 6, 2012

Yeah the hotel is in a quiet location but thats about it. Got in at midnight from a flight from Korea, they tell me there is something wrong with my room or they didn't have one and were sending me to their sister property not far away, thing was they wanted me do this on a motorbike and i had luggage. When I got there they didnt bother to tell me the power was going to be cut off at 1 am until 5P so no air con/no fan for my first night. They did move me back the next morning and put me in a decent room. Used them to book my return ticket from Sapa I had to nag them to get me the ticket when I already paid for it then discovered it was for the day i arrived in Sapa. Staff seemed a bit overwhelmed and didnt really pay attention to customer service. You can do better for $20

  • Stayed July 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank rrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Serenity Hotel

Property: Hanoi Serenity Hotel
Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #71 of 571 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Serenity Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Closed for renovation as of December 28, 2009. ... more   less 
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