This is just the place we needed after landing in Hanoi. Reading previous negative experiences in Hanoi had me on edge when landing.
First Tip: Do NOT, I repeat, do NOT take the first 'taxi driver' that comes up to you at arrivals. Walk outside to the proper taxi ranks. You'll pay a little extra, but at least you'll get to your hotel. December 2012, the price negotiated from Hanoi Airport to Old Quarter was 260,000 VND (The meter went to 310,000VND but driver accepted agreed price)
Back to the hotel....
When the taxi driver dropped us at the hotel, he would not accept a 50,000VND note as it had a rip in it (tip 2: don't accept a ripped note. If you do, the bank will exchange it) which caused a bit of hassle. The receptionist came out and gave him a 50,000 note of her own and sent the guy on his way, she told us we could pay her back when we got the chance (we paid her back instantly once we got inside, just didn't want to show the taxi driver a big note as we had no change) - First good experience
The lady checked us in and offered us free tea etc. - She proceeded to show us places of interest locally which we did do - second good experience. She also let us know that they do infact sell tours etc. but she just said it once and did not pressure us (i'll get onto this later)
The lobby has 2 free PC's with printing (I'm about to print so don't know yet if there's a charge). What is an excellent bonus which is not advertised is that there are PC's in the rooms - this was a HUGE bonus to me as it meant I could work from the bedroom - this alone was worth a few extra $$ per night
The room's are small but have a TV and PC as mentioned above. The bathroom is spotless clean and water pressure fine. They use an immersion rather than electric shower and you must power on about 15 mins before showering. One thing is that if there are 2 people, make your showers quick, the hot water doesn't last too long (or just delay between long showers). If you want peace and quiet, ask to stay at the back rooms (I think these are double, twin are at the front)
The breakfast was included and was tasty - we enjoyed our brekkie each morning and left satisfied.
This seems to be almost a family run business, all the staff are quite young and energetic, but in a good way. I did not get names of the staff but if you are reading; THANK YOU! The staff in this place are amazing and are genuinely friendly and helpful, they made our stay that bit more enjoyable.
Location for us was perfect - It's in the old quarter and we walked everywhere (but we enjoy walking so each to their own)
On a final note; we ended up booking a 2 day / 1 night Halong Bay boat cruise... the operator was genuine and no problems. We paid $105US each and we felt it was worth it.. there are cheaper options available but we paid a premium and went with the group that the hotel is associated with, and were glad we did. The only negative experience I had was that the bar tender kept hassling me to buy alcohol eventhough I wasn't drinking - it got annoying (but this is hardly the hotel's fault) - I did say it on the comment card so hopefully they'll listen to my feedback.
To conclude: Delighted we chose the Hanoi Senerity Hotel - we stumbled accross it by chance and felt we were lucky. If we ever return to Hanoi we'll be staying here for sure.
- Official Description (provided by the hotel):
- Closed for renovation as of December 28, 2009. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, HostelWorld, Priceline and Ctrip TA so you can book your Hanoi Serenity Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.