We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Just what we needed - Happy to recommend” 4 of 5 bubbles
Review of Hanoi Serenity Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hanoi Serenity Hotel
Ranked #70 of 563 Hanoi B&B and Inns
Galway
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Just what we needed - Happy to recommend”
4 of 5 bubbles Reviewed December 12, 2011

This is just the place we needed after landing in Hanoi. Reading previous negative experiences in Hanoi had me on edge when landing.

First Tip: Do NOT, I repeat, do NOT take the first 'taxi driver' that comes up to you at arrivals. Walk outside to the proper taxi ranks. You'll pay a little extra, but at least you'll get to your hotel. December 2012, the price negotiated from Hanoi Airport to Old Quarter was 260,000 VND (The meter went to 310,000VND but driver accepted agreed price)

Back to the hotel....
When the taxi driver dropped us at the hotel, he would not accept a 50,000VND note as it had a rip in it (tip 2: don't accept a ripped note. If you do, the bank will exchange it) which caused a bit of hassle. The receptionist came out and gave him a 50,000 note of her own and sent the guy on his way, she told us we could pay her back when we got the chance (we paid her back instantly once we got inside, just didn't want to show the taxi driver a big note as we had no change) - First good experience

The lady checked us in and offered us free tea etc. - She proceeded to show us places of interest locally which we did do - second good experience. She also let us know that they do infact sell tours etc. but she just said it once and did not pressure us (i'll get onto this later)

The lobby has 2 free PC's with printing (I'm about to print so don't know yet if there's a charge). What is an excellent bonus which is not advertised is that there are PC's in the rooms - this was a HUGE bonus to me as it meant I could work from the bedroom - this alone was worth a few extra $$ per night

The room's are small but have a TV and PC as mentioned above. The bathroom is spotless clean and water pressure fine. They use an immersion rather than electric shower and you must power on about 15 mins before showering. One thing is that if there are 2 people, make your showers quick, the hot water doesn't last too long (or just delay between long showers). If you want peace and quiet, ask to stay at the back rooms (I think these are double, twin are at the front)

The breakfast was included and was tasty - we enjoyed our brekkie each morning and left satisfied.

This seems to be almost a family run business, all the staff are quite young and energetic, but in a good way. I did not get names of the staff but if you are reading; THANK YOU! The staff in this place are amazing and are genuinely friendly and helpful, they made our stay that bit more enjoyable.

Location for us was perfect - It's in the old quarter and we walked everywhere (but we enjoy walking so each to their own)

On a final note; we ended up booking a 2 day / 1 night Halong Bay boat cruise... the operator was genuine and no problems. We paid $105US each and we felt it was worth it.. there are cheaper options available but we paid a premium and went with the group that the hotel is associated with, and were glad we did. The only negative experience I had was that the bar tender kept hassling me to buy alcohol eventhough I wasn't drinking - it got annoying (but this is hardly the hotel's fault) - I did say it on the comment card so hopefully they'll listen to my feedback.

To conclude: Delighted we chose the Hanoi Senerity Hotel - we stumbled accross it by chance and felt we were lucky. If we ever return to Hanoi we'll be staying here for sure.

Room Tip: For quietness get a room at the back of the hotel. Our double room was at the back and was nice and...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank GalwayLad123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

531 reviews from our community

Traveler rating
    281
    183
    44
    12
    11
See reviews for
63
244
69
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Ballina, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 29, 2011

Friendly, helpful staff especially the manager, Son, who made the stay homely. Son was also able to recommend a good driver for our stay in Hoi An who was very good value. Only $15 from Da Nang to Hoi An.



The room was ok. We were very disappointed when we had our laundry done and all of our white clothes came back dyed light brown. When this was brought to staff attention the clothes were sent back to be redone although there wasn't much improvement. No refund was offered.

Room Tip: We got upgraded so unsure of the room value?
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank shaydegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George Town, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 25, 2011

My friends and I traveled on budget and this hotel offered exactly what we needed. The staff welcomed us with great smiles and gave us a lot of good information about places to visit in Hanoi. They totally understand that we were traveling on budget and arranged good tours for us to Halong Bay and Sapa. They stored our bags when we went to Halong Bay and Sapa. They even sent their staff to go with us to the train station and made sure we got on the right train to Sapa. Our room was upgraded without any extra charges after we came back from Halong Bay and Sapa, WOW. We had a early flight and told them that we needed to leave at 4.30am. The staff set his alarm and made sure he woke up at the right time to call a cab for us. He prepared some bread for us to take to the airport before we leaved. We love the staff in this hotel and we decided to buy a cake from a bakery shop nearby for them to show our appreciation for their awesome service :) Will definitely come back if I go to Hanoi again.

Oh, I recommended this hotel to other friends and they had a great time staying at Serenity too.

  • Stayed December 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brownpotato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, Washington
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed November 14, 2011

Room microscopic and shower odd but price amazing and it was clean. Staff couldn't be more helpful and location good. Steep stairs give you a great workout too! Must say there was honking noise in the morning that woke me up (but could be time zone as well). Would stay again

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hollyc360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunndalsora, Norway
1 review
5 of 5 bubbles Reviewed November 9, 2011

There are some places on the planet you just have to visit, and Hanoi is definitely one of them! An amazing city in so many ways; the exotic markets, the crazy traffic, the friendly people and last but not least, the best food! Serenity hotel is the perfect place to stay while visiting Hanoi. It's located in charming Old Quarter, right in the middle of everything!
The rooms are nice and clean, and you'll have your own PC with internet. The price (not very high) includes a good breakfast which you can choose from a menu. The best thing about Serenity is definitely the staff. They are very helpful and welcoming, and if there is anything you wonder about, they'll have the answer! I warmly recommend this place.

  • Stayed October 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brit R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anahola, Hawaii
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 5, 2011

Son and his staff treated us like royalty. We had a waiting room when we came back unexpectedly one day earlier to Hanoi, because of a cancellation with Jetstar and a free breakfast. They stored our bags when we went on the Halong Bay tour and upgraded our room when we returned. When we left for the airport, I forgot my bag with my passport at their hotel, but they had already phoned our taxi to wait and one of the staff used his motorbike to bring my bag back to me. For $20 a night you can't get a better deal.

Room Tip: (If you have a hard time walking up steep stairs , choose a room on the 1st or second floor. They mi...
See more room tips
  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeannie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
1 review
5 of 5 bubbles Reviewed November 4, 2011

By a coincidence we ended up at this incredably nice hotel in the middle of Hanois Old Quarter. The rooms and service was impeccable, and every morning we could choose from a varied breakfast menu. The best part was, however, the friendly crew, and especially Son who gave us a service far beyond what we expect in a regular hotel. He took us around the city and showed us what a great city Hanoi actually is.
The entire staff was very helpful and helped us order both excursions and air tickets. It was also very easy for us when everyone who worked at the front desk spoke excellent English.
I would definitely recommend this hotel!

  • Stayed October 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Inga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.2 mi away
Hanoi Serenity Hotel 2
Hanoi Serenity Hotel 2
#130 of 578 in Hanoi
4.5 of 5 bubbles 163 reviews
0.3 mi away
Serenity Villa Hotel
Serenity Villa Hotel
#54 of 578 in Hanoi
5.0 of 5 bubbles 346 reviews
2.8 mi away
Diamond Westlake Suites
Diamond Westlake Suites
#124 of 578 in Hanoi
4.5 of 5 bubbles 77 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Somerset Grand Hanoi
Somerset Grand Hanoi
#73 of 578 in Hanoi
4.5 of 5 bubbles 593 reviews
0.0 mi away
Serenity Diamond Hotel
Serenity Diamond Hotel
#24 of 563 in Hanoi
4.5 of 5 bubbles 120 reviews
0.2 mi away
Rising Dragon Estate Hotel
Show Prices
Show Prices
Show Prices

Been to Hanoi Serenity Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi Serenity Hotel

Property: Hanoi Serenity Hotel
Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #70 of 563 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Serenity Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Closed for renovation as of December 28, 2009. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, HostelWorld, Priceline and Ctrip TA so you can book your Hanoi Serenity Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing