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Hanoi Elegance Ruby
Ranked #15 of 579 Hotels in Hanoi
Certificate of Excellence
sydney
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Wonderful!”
5 of 5 bubbles Reviewed April 28, 2009

We stayed at the Elegance 4 for a night then went to Halong Bay (left our Lugguage at the the Hotel) and then had a futher 2 nights. We were an extended family group of 9. For the first night we had room 605 with a balcony very clean and comfortable but a little cosy for a family group of 4. The other family had room 505 below us very large and much more space. We also had a single room 403 very comfortable for one. When we returned we requested the family room without the balcony . The staff are all excellent and I support all the positive comments from past reviews. The location is great and you can walk to all the key sights. We organised airport transfers thru the Hotel and they all went smoothly-$US33 to pickup 9 people on arrival and $US20 to take 5 back to the airport. One of us booked the Red Dragon Halong Bay tour thru the Hotel and it was excellent much cheaper that the tours booked from Australia.Great hotel!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank goulburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,939 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (513)
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English first
Vancouver, BC, Canada
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
5 of 5 bubbles Reviewed April 25, 2009

The Hanoi Elegance is a great "little" find (pun intended). Judging from the other reviews, it's clear almost all agree the excellent reputation is well-deserved.

I booked a superior double room directly via e-mail to the hotel at $45 USD/night. It was worth every penny.

The property is a bit hard to find because it's on a narrow street that's closed to cars (I recommend taking Noi Bai Taxi from the airport - I paid 220,000 Dong). The positive here is that it's a quiet area, so light sleepers won't have any issues here.

Check-in was a breeze. Very friendly front desk staff, complimentary welcome drinks and cold towels - top notch service.

The room is clean, but very tiny - well, perhaps we'll call it boutique-sized. My wife and I were comfortable, but with two pieces of luggage on the floor (no suitcase stands in the room), I found it quite tight. But, the queen bed, in-room computer, LCD TV, complimentary fruit and water and the rainfall shower make up for the shortfall in space. Add in the great service, complimentary breakfasts, good location and great price and you have an excellent property.

Definitely recommended.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GlobalEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 24, 2009

My husband and I stayed at the Elegance 4 the first week that it opened and thoroughly enjoyed our stay.

The service was brilliant from the moment we arrived. We were really impressed with how smoothly everything went considering that they had been open for only 2 days! Michael (the customer service manager I think) went out of his way to make sure we enjoyed our stay. He and the other members of staff were full of great recommendations and were always cheerful and friendly.

We were in Hanoi on our honeymoon and were upgraded on arrival to the fabulous family suite - a lovely gesture which made for a great welcome to Hanoi. It was a huge room, with a fantastic view from the balcony and its own computer with free Internet access. We had trouble with the computer when we first tried to use it but after a call to reception we had a friendly staff member in our room within a few minutes and the problem was quickly resolved.

The suite was not available for our whole stay so we also spent a night in one of the "superior double" rooms. The superior room was fairly small and didn't have a great view, but we had be spoilt by the luxury of the suite! Nevertheless, the room was attractive, comfortable and clean.

The breakfast was great - good selection and very generous given that our room rate included as much as we wanted from the menu!

Great location too - very central so only a short walk or taxi to the attractions and restaurants we wanted to visit.

Overall, our stay was a great experience and we definitely recommend this hotel!

  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank yesterday246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kensington
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed April 23, 2009

The kind, efficient service was the hallmark of this hotel. In addition to the service, the room was great- large -we "splurged" for the junior suite on the top floor in the back,clean new and the computer was so convenient to have in the room. We stayed her on two different occasions and it was so convenient to store our luggage. Great value for a splendid stay.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank zinfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 23, 2009

Fantastic little hotel. Cheap, clean, great location, PC with free internet in your room, air-conditioning.... I could go on and on. The most amazing thing about this hotel though is, that despite it's old town location, how peaceful it is. All around is the beeping horns and rumbling diesel engines of the seemingly endless amount of scooters in Hanoi and yet down this little alley, right in the middle of it all, there is almost no noise at all.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank damilster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 22, 2009

2nd time staying @ Elegance chain. Our reservation and our various requests are handled profesionally by Dzung Nguyen (the onsite manager?). Requested specific room they took care of it. They even sent one of their staff in the early dawn to make sure that we can find a taxi to take us back to hotel from the station (which apparently is too near thats why some taxis refused to take us). In short, they will take care of you and make sure you have a memorable stay. Michael (another manager?) also make sure that everything that I ask is satisfied. Will come back again for sure. A minor glitch is just the water pressure seems to get weaker the higher your room is. Location is good because it's near to many famous eateries like Pho Ly Quoc Su, bun cha hang manh and cha ca thanh long (yeah ppl say its better and cheaper than la vong)

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank layang-kangen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed April 21, 2009

My mother (75 years) and myself spent a week at the Elegance, the name sums it all up.
The staff treat you with an air of elegance from opening the hotel door to the daily room fruit platter.
We had a twin room on the 5th floor which was perfect with a great shower and plenty of hot water.
The service is excellent from airport pickup service, check-in, breakfast, organising tours to sadly check-out.
The entire team, security, reception, house keeping, waiting staff, breakfast chefs and Michael provided myself and my mother with an absolutely wonderful experience.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Aussie_hoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#6 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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