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“Oasis from the madness”

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Hanoi Elegance Ruby
Ranked #18 of 586 Hotels in Hanoi
Certificate of Excellence
Sydney, Australia
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Oasis from the madness”
Reviewed August 14, 2013

Essence ruby is a gem...pardon the "pun"
The staff are the most helpful, thoughtful people I have encountered in the hotel industry, they go far and beyond what is the norm
We had room on 4th floor, very quiet though small
They organised our trip to halong bay for us, what an amazing experience, it's a must do for anyone visiting Hanoi

  • Stayed August 2013, traveled as a couple
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Helpful?
Thank dianna j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,976 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (515)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Norwegian first
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English first
Chester
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 13, 2013

We stayed here for 3 nights. The staff were really friendly and helpful. They booked our halong bay cruise for us prior to our arrival, arranged for our transfers to and from the airport. We left our luggage at the hotel whilst on our cruise. It was our anniversary whilst we were there and the left a cake for us. The location is good for the old quarter too. Highly recommend the hotel

  • Stayed August 2013
    • Value
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Helpful?
Thank CheshireLady_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2013

We had been booked into this hotel by their sister hotel ( the Essence Hotel) for a night on our return from Sapa. Our sleeper train got in at 5am int he morning. Not only did they meet us at the railway station and take us tot he hotel but when we arrived and woke up the night manager they made us fresh coffee and showed us to a waiting area where we could take a shower and put our feet up for a while. They had great recommendations for a Pho breakfast around the corner and then stored our bags until we could check into our room after lunch. The room was a huge, light twin room with windows out onto the alley. We were then off on a tour to Haulong bay and so packed a small carry on to take away. The hotel arranged to store and transfer our bags we were leaving behind back to the Essence hotel where we were booked on our return. Nothing was too much trouble. Just stay here. They help make the whole Hanoi experience an even greater pleasure than it would already be.

  • Stayed July 2013, traveled with friends
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Helpful?
1 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2013

We checked in- had no flipping idea what we were doing- our first destination in vietnam and the staff were extremely helpful and friendly- basically organised our whole first half of our trip. We had originally paid for a 2 night stay which was booked prior to arriving through trip advisor and had organised a transfer for us$18. Was greeted at the airport with a sign and our bags were taken into the car.The rooms are a little small and there was no balcony but for $50us a night with breakfast included- it was well worth it. Would like to say a big thank you to 'hi' and management for being so flexible and understanding. They organised our overnight sleeper to sapa, our accommodation there which was also fantastic and then a beautiful hotel in hoi an (ha noi essence) where again, for $50us a night were treated like absolute royalty and our every needs catered for. Had a small incident in regards to check out/when to, however once explained to management- they were fine with it. Great location and clean rooms. Would stay there again for sure.

  • Stayed August 2013
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Helpful?
2 Thank Lisaho88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
447 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed August 12, 2013

After trawling through hotel reports on Tripadvisor, we were so glad we eventually found this little gem. From the moment you walk through the door they anticipate your every need and more. The staff were always friendly and patient with our endless questions. The big bonuses for us were that they let us leave our luggage when we went to Ha Long bay, gave us the use of a room to shower an change before going to Sa Pa, arranged a taxi and member of staff to make sure we got on the train (Hanoi station is quite a minefield if you don't have tickets) and arranged pick up at 4.30 am on our return and get us to the airport in time for an early flight. All the other reviews say it all..... Look no further. Go here.

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank PhilandRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 10, 2013

We stayed at this hotel one night then went to halong bay and returned for another couple of nights. The staff are friendly, welcoming and informative, nothing was too much trouble. Our suite was lovely. Breakfast was freshly cooked for each person and really delicious.
We would stay here again

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank njh55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
4 reviews
Reviewed August 10, 2013

We chose Elegance Ruby from the reviews on Trip Advisor and we were pleased with our choice. The staff were very helpful and they served the best beef Pho I had in Vietnam! We had a family room for the 5 of us - mum and dad, teenagers 18 and 17 and 11yr old. Plently of space- only downside only one bathroom if you go for the one room - but that is not the hotels fault. Modern, clean and excellent location. I would stay here again as its also excellent value for money. We had to change our plans while we were there and they arranged and recommended a fab trip to Halong Bay. they then accommodated us on our return in the Elegance Happy sister hotel which was also very good.

Room Tip: Our room as at the front of the hotel -but not noisy as down a side lane.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerthFamilyTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
#46 Best Value Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 15
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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