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“outstanding staff and service” 5 of 5 bubbles
Review of Hanoi Elegance Ruby

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Hanoi Elegance Ruby
Ranked #12 of 578 Hotels in Hanoi
Certificate of Excellence
devon uk
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“outstanding staff and service”
5 of 5 bubbles Reviewed April 18, 2013

We stayed for 4 nights at the start of our month long trip in Vietnam at the end of Feb 2013.We were collected at the airport by one of the staff and from that moment all the staff were the best ever.Whatever we asked there was a smile and nothing was too much trouble.the location couldnt be bettered right in the centre of everything and only a short walk to the Lake .the old quarter was very interesting although it is quite easy to get lost when you first arrive.Breakfast was excellant and how they cook what they do in a small kitchen was incredible.they booked our onward trip to Hue.Mr Hai and all the staff deserve all the credit and we hopefully will be back!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tounsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,891 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (505)
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English first
Singapore
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed April 17, 2013

We stayed at the Elegance Ruby Hotel in March and loved it. The family room was more than adequate for our family of 5 (children ages 13, 13 and 10). The hotel is clean, modern and beautiful. Breakfast was great and the hotel location is fantastic. We were within walking distance of everything in the Old Quarter. What stands out most about this hotel is its superb service. The hotel staff went above and beyond any chance they got. They helped us purchase SIM cards for our phone and ipad, they were always friendly (everyone had a great sense of humor!) and they always made sure we knew where we were going and called a cab if necessary. The day we checked out we were getting on the sleeper train for Sapa. The hotel let us store our luggage during the day and even allowed us to shower and relax in the lounge before we left for the train station. The hotel is a perfect choice for exploring Hanoi!

Room Tip: Our room at the front of the hotel was a bit noisy at night from the traffic on the next block. But...
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  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Laura Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

At Hanoi with Ha Long Bay in between for 6 days together with my wife and 2 young children (5 and 3 years old). All the booking make via email. They have made a great arrangement for us base on our request. From our first arrive at HE Ruby with the clear explanation by one of the staff Mr. Hai on the arrangement and with the map he also shows us the location of restaurant and place of interest at Hanoi. They have served us welcome drink - Watermelon juice for me and my wife and warm milk for our children. On our first night we have to stay at HE Diamond hotel due to the room is full at HE Ruby. They have made a proper arrangement on the transport from Diamond to Ruby using taxi for free and one of the staff were with us in the taxi. We stay in Family Suite with Queen sized bed and 02 singles bed. They also have put balloon on my children bed. The HE Ruby staffs are very very helpful and friendly with the sweetest and the sincerest smile. The staff English is good and this helps a lot. They like already know what we need in advance on the arrangement. They make us worry less especially travel with 2 young children. The kindnesses of the staff make us feel so welcome and I am glad to choose this hotel for our stay at Hanoi. There are too many good things to write on this hotel especially to the staff. The staff also accompanies us to buy the fish sauce at one of the nearby shop. One of the staff also explains to us with a print out on how to make pho when asked. From reservation, transport, room, Ha Long Bay cruise – everything is excellently arranged by Ruby hotel. I would like to say thank you to the entire Ruby hotel’s staff for making us such a pleasure holiday at Hanoi and make us feel so cozy, comfort, warm ….. Can’t express with any choice of words. Thanks to the staff that work at the kitchen to prepare our breakfast. The breakfast is delicious. Pancake, pho... almost everything is good.

This hotel also situated at a good location. The room is comfortable and clean with laptop on the desk. Excellent value. Best service.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EndrickC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 14, 2013 via mobile

Loved this Hotel . About to go back for a third time! Staff fantastic. Could not have been more helpful. Quiet, convenient and great value.
Organised our trip to Ha Long Bay and airport transfer. Even took us to two other hotels for accommodation when they had no more rooms available in the Elegance group. About to go and stay for a third time next week. Would defiantly recommend for females traveling alone also

Stayed March 2013, traveled as a couple
Helpful?
Thank sharbella123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed April 13, 2013 via mobile

We stayed at the Elegance Ruby early April this year and found it so well located within the Old Quarter of Hanoi. With all major attractions within easy walking distance and surrounded by a great variety of bars and restaurants it is an excellent choice. Our room even had a laptop, with free WiFi!
Dave and Liz

Stayed April 2013, traveled as a couple
Helpful?
Thank wkdtroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harare Province, Zimbabwe
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 12, 2013

We recently stayed here with our teenagers, and had a fantastic time.

The GREAT: Location. Central, easy to get around (a bit hard to find at first). Breakfast is outstanding, what a refreshing change from the buffets. It's all order...but with two large teens, we always seem to risk leaving hungry when this happens. Not at the Ruby. The boys were cheerfully goaded into ordering multiple entrees by the really friendly staff...and it all was delicious. The pho was the best we had in VN. The family room we got was large, nicely appointed and very comfortable. The Staff without exception were outstanding and friendly, I wish I had written all their names down for this review.

The GOOD: Bed was comfortable by asian standards. Shower with better pressure than we have at home (and super hot water...be careful). Computer access excellent, with a unit in the room.

The BAD: Nothing in this category. Really.

Book this hotel you won't regret it. The friendly staff alone make if worthwhile. I forgot to mention that you get a "briefing" of sorts when you arrive by one of the staffers, who will actually sit with you, review the map (great map) and give tips on tourist sites and restuarants. Nice touch. Very nice touch.

Room Tip: Family room (two queen beds) was perfect.
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kpat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 12, 2013

We stayed here for three nights in march and were so impressed with the room and the friendly and helpful staff. Excellent value, great location.clean and comfortable. Would definitely stay here again on our next trip to Hanoi!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kateandscottstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#6 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
Reservation Options:
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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