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“A Great Birthday in Hanoi” 5 of 5 stars
Review of Hanoi Elegance Ruby

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Hanoi Elegance Ruby
Ranked #10 of 552 Hotels in Hanoi
Certificate of Excellence
Seattle, Washington
1 review
“A Great Birthday in Hanoi”
5 of 5 stars Reviewed November 19, 2012

The staff was remarkable! On the morning of my birthday, they had prepared a cake with candles and sang to me. My girlfriend and I were impressed -- how did they even know it was my birthday!? The price was definitely worth the rooms. The morning breakfast was a great way to start the day. A definite gem in the middle of Hanoi -- we highly recommend this place.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jared h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (465)
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English first
Leicestershire
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed November 17, 2012

Great stay here!
We arrived very early in the morning from the UK, we did arrange to have our room on arrival at 6am. We checked in very quickly and shown to our room. While we were being introduced to our room a very refreshing fruit drink arrived closely followed by our cases.
The room was lovely but not too large, comfortable bed, great shower room and a window without a view! Tea and Coffee facility, wifi (free), TV
Breakfast was great and cooked to order each morning.
The hotel location could not be better Vietnamese life is just outside the door.....the road the hotel is situated is just full of interest
The staff are fantastic and cannot do enough to help....they even checked us in for our next flight and printed our boarding cards to save arriving at the airport too early
We arranged taxi transfers too and from the airport and also a visit to Halong Bay all went accoring to plan

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Happytravelllers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 14, 2012

The reviews you have read about this place are spot on. Having travelled the world over, I can honestly say that I have not encountered better service and such a friendly demeanour by hotel staff anywhere...
The hotel is just fine - clean, comfortable, and all facilities work as you would hope....but it's the staff that make this place special. Try it, you WILL agree I'm sure.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed November 14, 2012

Great location, very nice rooms (ask for the top floor room with balcony) and the service is the best you can dream of. We had an excellent stay and cannot thank enough the staff for their warm welcome and perfect service. Lots of hotels could learn from them.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lionel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North London
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

We stayed here on our honeymoon while travelling around Vietnam, Cambodia and Laos and can truly say this place had the best service of all. We felt truly well looked after, from a full intro to the local area to advice on places to eat. They even let us take a shower and looked after us after we'd checked out to take a cruise and returned the next day to collect our belongings.

The rooms are pretty small but have all the mod cons you need like air con, mini bar, clean, good shower etc.

It's a great base for getting around the old town which is on your doorstep and getting a little bit of local help on the way!

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NorthLondonMissBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 13, 2012

We had the inestimable pleasure of staying at the Ruby Elegance and were treated from start to finish with courtesy, humor and the most extraordinary service at an incredibly reasonable price. And for the price, this would have to be the best hotel I have stayed in and one of the best at any price! Nothing was too much trouble and our needs and requests were acted on with swiftness that would make Hermes look like a sluggard. When my wife broke the strap of her bag it was back and repaired within the hour -- for a dollar.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nigelndh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 13, 2012 via mobile

Believe the reviews, this is a great place to stay in Hanoi. The staff are amazing, the room is small but has everything you need. It was clean and comfortable. For the price the hotel is amazing value for money. I could not recommend this hotel more!
Rebecca, Melbourne Australia

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rji001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#5 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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