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“Good accommodations. Amazing staff.”

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Hanoi Elegance Ruby
Ranked #14 of 581 Hotels in Hanoi
Certificate of Excellence
San Francisco
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good accommodations. Amazing staff.”
Reviewed September 29, 2012

My wife and I started a three week vacation with this hotel. The staff was incredibly helpful and friendly. The room was a little small and the hallway noise came through in the mornings and evenings, but we slept fine. The Elegance Diamond has a rooftop bar so I might stay there if we came to Hanoi again, but overall we were very pleased with this hotel.

  • Stayed September 2012, traveled as a couple
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    • Sleep Quality
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Helpful?
Thank Traveling127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,962 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (515)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
2 reviews
Reviewed September 29, 2012

Don`t look anywhere else, this is the hotel you must stay in if you wish to stay in Old Quarter Hanoi. We stayed only 1 night in this hotel but we have been in and out of this hotel for about 4-5 days as they organised everything for us. They arranged train to Sapa, Hanoi tours, Halong bay cruise, transfers etc.. and between we used their lounge, their shower facilities etc. They really looked after us although we did not stay there any more, just passing by. Fantastic stay, most fantastic staff you can ever come accross. This hotel is situated on the not very inviting back street of Old Quarter but the moment you entered the Hotel, you feel like you are in the most luxuries hotel in the world. Staff - all of them - are absolutely unbelievable..they will do anything for you, they are the most helpful, friendly people you will ever meet. They even sent one of their staff with us to the train station to make sure we get on the right train and then they pick us up at 4am morning so we wont be hassled by the taxi drivers on arrival. The rooms are big, very clean and very modern. Breakfast is the best we had in the two weeks stay in Vietnam...we spent almost every night in different hotel but Ruby spoiled us so much that nothing was good enough after stay with them. Laptop in every room.Top rate.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank Diana0904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2012

What a find! We read all the glowing tributes to this hotel and they are accurate and more. We stayed three nights, used their airport transfer and ate at the Excellence Diamond. The moment we stepped into the hotel we felt at home. The staff are amazing with their knowledge of the city and eagerness to help with everything. Organising reputable taxis, booking tables at resteraunts and organising tours. Our room was a family room with two king size beds, a lot of space and was immaculate. We advised the staff prior that we were travelling with our 4 year and when we got to the room found one bed with balloons on it for her, thats the attention to detail we found. We felt like family with all the staff and they cared a lot about us. They made out visit to Hanoi a breeze!

Room Tip: Family room was huge for hanoi with two king beds overlooking the front of the hotel.
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  • Stayed September 2012, traveled with family
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Helpful?
2 Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 23, 2012

Loved this hotel. It has a very warm, welcoming, friendly and informal feel. Always someone to greet you when you return from sight-seeing; staff very personable; all requests promptly dealt with; and nothing seems to be too hard. We loved the Old Quarter so this was a perfect location. Laptop in room was a real bonus.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
4 Thank ansatrinida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California
Level Contributor
340 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed September 23, 2012

We were fortunate enough to spend 2 weeks at this lovely hotel while visiting our daughter in Hanoi. Trust me, it is everything all the other 5 star raters have proclaimed, AND MORE! The hotel is exactly as pictured. We were treated like royal guests from the moment we first walked through the door and were greeted with fresh mango juice and a very welcomed chilled cloth to cool our faces!

We booked a standard room, and though small, it was well appointed. Housekeeping does a great job, laundry is efficient and VERY reasonably priced and the showers are quite nice.

All of the staff will bend over backwards to provide whatever you need. They are always available to offer ideas for sightseeing, shopping or where to get a good meal or drink.

The breakfast is delicious, cooked to order, and all you can eat. In 2 weeks time we tried almost everything on the menu and all was fantastic.

Our thanks especially to Vân, An'h, Thu, Dung and all the staff for a great stay!

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank SrGrammyLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston
Level Contributor
140 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed September 20, 2012

We stayed at the Hanoi Ruby Excellence Hotel Hanoi in late July and would thoroughly recommend it to others looking for accommodation in Hanoi. Our room was really good, breakfast most enjoyable and the staff were delightful.Computer in the room and free wifi was really handy.

  • Stayed July 2012, traveled as a couple
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Helpful?
1 Thank LauncestonUpnabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2012

all the past reviews are true in regards to great hotel,great location clean rooms ,nice breakfast etc etc.there are many hotels in the old quater that look similar.What sets this hotel apart from the rest is that the level of customer service they give is second to none.our own experience prompted me to write this review as it went above and beyond any customer service i have experienced! we booked thru the hotel our overnight trip to halong bay on a junk.a storm was looming so when we arrived we were told we may not be able to stay overnight on board the junk
it was confirmed at 2.30pm that we would not be staying overnight and all the other guests were in a panic as we all had to find accomodation for the night and we didnt dock until 6pm.imagine my suprise when the elegence ruby rang the guide on our boat to speak to me and arrange our accommodatin in halong bay at the novotel halong with a car sent to pick us up the next day for our return! I felt very special and the other guests were jealous that they hadnt booked thru the elegence ruby too.on our return they even tried to return some money,which we gave them as a tip.
other things like taking my bag strap to be fixed at minimal cost when all i asked for was did they know a good place where i could get it fixed . i could go on but enough said Thankyou all the staff at the elegence ruby for making my holiday memorable

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
2 Thank chopss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#6 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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