From the moment of my arrival, I felt completely at home. The welcome drink was beautiful and the staff were totally at my service. They gave me an excellent map (used by all elegance hotels) of the city centre, including shopping streets and restaurants in the old quarter.
Everytime I was going somewhere the staff at the front desk would give me advice and would also arrange taxis for trips at nighttime or further afield in the daytime heat. This was incredible, as many taxis are overpriced (even with the meter on) and the ones they called (white with a blue and red stripe) always came to half the price of the ones you hail from the street.
The room was beautiful: lovely strong shower, free toiletries daily, brilliant air conditioning, comfortable beds (I had two!) and plenty of tea! Approximately 10 English speaking TV channels, out of about 60.
By the sixth day, all the staff knew my name including the wonderful waiters at breakfast. The breakfast menu is one of the best I have ever encountered, with regards to both flavour and choice, and the fresh mango juice is to die for!
There is no restaurant or bar at this hotel, but there is a small family-run 'cafe' directly across the street (literally two steps - pedestrian street) where you can sit outside and sip cold beer or pepsi, each costing 40 cents (Euros). They have little figurines made from clay for children to paint and it really is a nice place to have a night cap before heading to bed.
I took a taxi to and from the airport arranged by the hotel for 18 dollars each way.
I had a beautiful three hour spa experience at one of the Elegance sister hotels and I received a 15% discount for being a resident at HE Ruby.
I stayed at the HE Ruby as a solo traveler for 6 nights in total during July 2012.
I would stay here again in a flash.
The staff are amazing - they really make the place what it is.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi