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Reviewed January 4, 2017 via mobile

I was shocked at the treatment I got at the hotel. I made a booking through Agoda the night before and it was confirmed and was to pay at the hotel. Once we arrived they claimed not to have our booking and when I showed him the confirmation he tried to say he was having a problem with Agoda paying them...I told him I didn't understand what that has to do with me as I was able to book and confirm...anyway after him calling his manager and getting back to me it became pretty clear that they did not want to honor the price. At that point we decided to leave and find a different location. They preferred to send us away and not accept our booking rather than just honor the booking and take our money.

On a side note the hotel we arrived at next (Tryst) was amazing and they even allowed us to use their wifi so we could book through Agoda and get a cheaper price.

Stayed: January 2017, traveled as a couple
Thank JEH514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2017 via mobile

I was shocked at the treatment I got at the hotel. I made a booking through Agoda the night before and it was confirmed and was to pay at the hotel. Once we arrived they claimed not to have our booking and when I showed him the confirmation he tried to say he was having a problem with Agoda paying them...I told him I didn't understand what that has to do with me as I was able to book and confirm...anyway after him calling his manager and getting back to me it became pretty clear that they did not want to honor the price. At that point we decided to leave and find a different location. They preferred to send us away and not accept our booking rather than just honor the booking and take our money.

On a side note the hotel we arrived at next (Tryst) was amazing and they even allowed us to use their wifi so we could book through Agoda and get a cheaper price.

Stayed: January 2017, traveled as a couple
Thank JEH514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2016 via mobile

As this hotel opened in september 2016 is quiet new, beautifull rooms and modern decoration, the softest bed we had so far in asia! And one of the best hotels that we have stayed in so far. It's 1km away from city centre, easy to walk. Small tip, it's a bit noisy on the first floor, we heard te reception phone and the staff pretty good, maybe ask for the 2+ floor for more silence. If you have earplugs (witch we have) its no problem. We definately come back if we have to go to hanoi.

Stayed: December 2016, traveled as a couple
Thank Arjen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2016
Google Translation

  • Stayed: September 2016, traveled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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