I've been to plenty of hostels and hotel but this is ridiculous.
The only thing to boost about this hotel is the big beds. however, the bedsheets were dirty with stains and pillows were flat and small. As I arrived in Hanoi not aware of it being cold, it was jarring to find that the heater is absolutely useless. Despite having informed the staff about the lack of heating facility, the staff insisted that their heater is fully functional (which is not) and blatantly refused our request for a refund in order to change a hotel as 2 among our 3 group of travellers were down with cold and cough.
As stated in previous reviews, the staff were very pushy in promoting their sorely overpriced packages (which one is able to find way cheaper from other hotels and tour agencies nearby) and showed obvious displeasure at our hesitation at purchasing their tour packages.
The walls were thin in the room and could here other travellers living in the adjacent hostel building clamouring up and down the staircase and the flimsy excuse for a curtain does nothing in blocking out the view in our rooms from the people of the adjacent building especially when the lights are on in my room.
Limited hot water provided with absolutely no warm water from the sink, resulting in having to wash our faces in the early morning in freezing cold water on top of having slept in a freezing cold room.
Strongly advised to stay away. Able to get a more or less similar priced hotel just around the corner of this "hotel" with much better service and warm roomswith hot water in freezing cold hanoi.
- Official Description (provided by the hotel):
- The Venus hotel is run by a Vietnamese family who has almost 10 years experience in dealing with travel and tourism. The rooms are furnished with traditional decor and Asian accents. It is guaranteed to be a perfect place to stay in Hanoi center when you are away from home. The Venus hotel offers budget accommodation in the heart of Hanoi Old Quarter. Just 5 minutes to Hoan Kiem Lake, Opera house and other attractions, your stay will be one to remember! ... more less