We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A Friendly, Classy Oasis in Noisy Hanoi”
4 of 5 bubbles Review of Cinnamon Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Cinnamon Hotel
Ranked #99 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“A Friendly, Classy Oasis in Noisy Hanoi”
4 of 5 bubbles Reviewed October 12, 2013 via mobile

Concluding a four-night stay here, apart from the spacious rooms, with their lovely teak (?) wood interiors and shuttered balconies overlooking St. John's cathedral that exude an old-Hanoi ambience, it's the friendly staff that has made my stay here memorable. Forced to cancel my first two nights just hours before I was due to arrive, they were understanding and graciously didn't charge me (though they justifiably could have). The staff also stored my things, let me use the shower and even offered me refreshments during the week I was away from the hotel, a courtesy beyond the call. Their friendly and helpful attitude was a refreshing change to some other places I've experienced this trip.
The only thing that prevents me from giving an excellent rating is the weak Wifi that sometimes disappears entirely in both the rooms in which I've stayed. (I have to write this from the lobby where there is still barely a signal).
That aside, it's also in a great location, central, but away from the noisy Old Quarter. I would come back.

Stayed October 2013, traveled solo
Helpful?
5 Thank Bryant73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

255 reviews from our community

Traveler rating
    142
    79
    26
    8
    0
See reviews for
39
108
34
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 12, 2013

It's an excellent little hotel that's next to the cathedral, so easy to find. The staff couldn't have been more friendly and helpful. We thoroughly enjoyed our stay there and the breakfasts were works of art.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hamishb4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, United Kingdom
1 review
5 of 5 bubbles Reviewed October 11, 2013

The Cinnamon staff made my first visit to Hanoi very special. They couldn't have been nicer or more helpful. The service was excellent at all times & the food was good. The staff went out of their way to be helpful. I have never stayed anywhere so friendly. The hotel is clean, cosy & good value for money. An excellent location too - right next to the cathedral in the Old Town.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

We had stayed at the Cinnamon, Hanoi on our last trip in 2011, and definitely wanted to stay there again. Although the bathrooms are getting a bit 'tired', overall everything is clean and charming. The location is also perfect and so are the meals and foot massage.
However, what will always keep us coming back is Le Manh Cuong and his wonderful staff. It always feels like we are a part of the family and that nothing is too much trouble.
Before we left home, as part of our booking with them, they also booked our next hotel in Sapa and our train ride there. They also organised all connecting pickups and Cuong took us to the train station himself and put us on the train. Can't wait to see them again!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Renzi36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 7, 2013

We stayed in the Lime room on the top floor which had a beautiful view of the Cathedral and nice balcony for people watching. Service was amazing, though when we arrived at 10 at night and just wanted to drop our bags and go out and get something to eat it was a little too much service. It also should be noted that from 11pm to 6am they close the front gate, so while you can get in and out it's not as easy as just walking in and out. The location was fabulous though, an easy walk to the lake and the surrounding Old Quarter. Be aware of the bells though, the Cathedral is quite loud when it starts mass at 5am. I would stay here again in a heart beat though.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Molly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

Hanoi old quarter has been my favorite weekend destination for more than a decade. I always stayed at the same hotel but alas! the owner decided to upgrade? the lovely premise to a brand new shining property, like many other places in Hanoi unfortunately. Then I found the charming Cinnamon Hotel last year & decided to make it my new favorite. This time I happened to spend half day in Hanoi during my transit at Noibai Airport. I took a taxi into Hanoi old quarter & walked into Cinnamon Hotel, only asking for the airport transfer several hours later. I was not sure if the receptionist could help me since I was not a hotel in-house guest. To my surprise the receptionist accepted my request with a positive smile, only asking for even less than what I paid for the airport taxi! I showed up at the hotel at appointed time, a nice new car with a pleasant driver was there & the staff even handed me some drinking water. My local expatriate friend saw me off at the hotel & exclaimed he had never seen such a great hospitality in Vietnam! Highly recommend to try their true Vietnamese hospitality.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ikuko I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

Me and my friend stayed in Cinnamon Hotel for four nights on our trip through Vietnam. To us this Hotel stands out from the other "same-same-boutique" hotels in Hanoi. It has personality and individual style - something that most other hotels in Vietnam lack.

The staff is extremely friendly and very keen to help you with anything you might need. They went to a copy-shop to get us high-quality copies from our passport that we needed, gave us umbrellas when it rained, and they also surprised us with a cake (and singing!) on my friend's birthday!

The rooms are beautifully furnished in colonial style and with french balconies. A funny detail is that your towel is folded into a new animal every day – the crocodile needed six towels in different sizes!

Our room was facing the cathedral – yes we heard the church-bells but they did not bother us. If you choose to live in the old town of Hanoi the streets are pretty noisy everywhere.

We had a great experience and would definitely recommend Cinnamon Hotel!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kråkan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.0 mi away
Cinnamon Cathedral Hotel
0.0 mi away
Hanoi Impressive Hotel
Hanoi Impressive Hotel
#45 of 578 in Hanoi
4.5 of 5 bubbles 722 reviews
0.1 mi away
Serenity Villa Hotel
Serenity Villa Hotel
#55 of 578 in Hanoi
5.0 of 5 bubbles 355 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Splendid Star Boutique Hotel
0.0 mi away
Gem Boutique Hotel
Gem Boutique Hotel
#69 of 578 in Hanoi
4.5 of 5 bubbles 350 reviews
0.1 mi away
Maison d'Orient
Maison d'Orient
#46 of 578 in Hanoi
4.5 of 5 bubbles 344 reviews
Show Prices
Show Prices
Show Prices

Been to Cinnamon Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cinnamon Hotel

Property: Cinnamon Hotel
Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #99 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Priceline, Travelocity, Booking.com and Agoda so you can book your Cinnamon Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing