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“Great little hotel”
5 of 5 bubbles Review of Cinnamon Hotel

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Cinnamon Hotel
Ranked #99 of 578 Hotels in Hanoi
Certificate of Excellence
london
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great little hotel”
5 of 5 bubbles Reviewed September 13, 2011

The Cinnamon Hotel is in a beautiful old house in front of the Cathedral in Hanoi, a really convenient place for sightseeing and shopping. It's full of character, with great wooden floors and lovely dark furniture. It is incredibly good value, we got a really good deal with breakfast and a heavenly foot massage included in the very reasonable rate. After coming back from the four hours trip to Halong Bay the foot massage was a godsend! The staff is incredibly helpful, charming and polite and they really go out of their way to please. They even bought a huge bunch of flowers on my husband's birthday! They arranged taxis, told us about a great little place to eat nearby, and helped us with the pick up from Da Nang to our next hotel in Hoi An calling the hotel without charging us, they printed stuff for us and could not have been kinder. A fantastic find.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank bops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
    142
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    26
    8
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39
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
241 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed August 30, 2011

It's in a great location as a base to explore Hanoi.
The rooms are reasonably good & functional, although the shower could be better.
Wifi works well.
Staff & very friendly & helpful & they arranged all our excursions without any problems.
I'm not a heavy sleeper & our room did overlook the church but i only noticed the church bells once or twice & they certainly never disturbed our sleep!
I would stay here again.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Razzi-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 11, 2011

The Cinnamon is a charming little hotel in the heart of hanoi. For the most part it suited us just fine, as we were only staying for three nights and enjoyed the location and uber friendly service. With the breakfast included it was really good value for the price. I really want to give this hotel five stars but we had a few issues. Might as well the bad news over with:
1) We arranged for an airport pick-up (confirmed via email) but no one showed to get us (which could have been disaster as there is a practice of taxis trying to trick tourists by taking them to entirely different hotel than the one requested where they are overcharged, see lonely planet for more on this...). My husband explained this to the intake clerk once we arrived (we had to get our own taxi, which wasn't that big of a deal) but he didn't seem to understand (though his english was very good) so when we checked out he got a little annoyed with us for not telling him and there was a long process of calling the mystery driver to verify, because we refused to pay for a ride we didn't receive. Eventually, it was all worked out. Luckily, we were able to enjoy the lovely complimentary breakfast while we waited. The breakfast was quite good, especially the Vietnamese coffee.
2) The shower is terrible. There's no separate stall (so you stand in front of the toilet, getting everything wet) which I understand is a western luxury so that wasn't what bothered me so much as the crappy shower head that barely worked. I'd say about a 75% of the holes were clogged so it basically just spit on us. And the water wasn't that hot. We got caught in a flash rain storm so we hoping to warm up and clean off but mostly we were just disappointed. Also, there were these cute little refillable bottle of shampoo or conditioner or something on the sink but they weren't well labeled and I couldn't figure out what was was so we just bought soap and conditioner in town.

The good news is those were the biggest issues so not too bad all in all. Aside from that, we were quite pleased. The rooms were very cute and the decor charming. There was an affordable and well-stocked mini bar (though, we noticed that the mini whiskey bottles had broken seals and looked really old so most likely they'd been refilled with some mystery liquid. I'd stay away from those) and TV with a variety of channels (some even in English). Air conditioning worked well. Nice comfy beds and linens and plenty of room to relax. The staff was great, always with a smile and eager to help with recommendations for trips, restaurants, etc.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Zilliejr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Level Contributor
142 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed August 2, 2011

My husband and I stayed here last month. It's a great hotel! The staff was extremely friendly!

Pros:
- WONDERFUL staff! I feel like they'd do anything for you! They call cabs for you, print out your flight plans for you (if you need them to), ask you if you need anything (even after you've checked out!), etc... They remember which room you're staying in when you reenter the hotel. Wonderful!
- Breakfast was delicious! It's impossible to leave breakfast hungry! They make excellent banana pancakes!
- Great location! You can walk to many sites from here. Many shopping opportunities!
- The hotel knows honest cab drivers who are friendly and don't overcharge you.

Con:
- The church bells are loud. (This didn't bother me, but I could see how people can be bothered if they're light sleepers.)

Overall:
Wonderful hotel! We'd definitely stay here again! :)

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jenkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilo, Hawaii
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 17, 2011

this small, comfortable, hotel was just what we needed. it was charming and very artsy. the rooms were nice. the breakfast was enjoyable and the food was plentiful, from soup through to desert. the staff was kind and helpful and they were attentive to all of our needs. the central location was great. we had a really nice time in hanoi and because of the hotels wonderful location we were able to take nice walks about town and to the many restaurants in the area. from the cinnamon hotel it is just a short walk to the lake side, the water puppet show, and to several markets areas. last but not least, this hotel was also a short walk to fanny's ice cream parlour, maybe the best ice cream parlour in the world. the hotel is across the street from saint joseph's cathedral. we stayed on the back side of the hotel and i would recommend that, as the bells were barely noticeable. we would recommend the cinnamon hotel to anyone. we would stay there again.

Room Tip: ask for a room on the back side of the hotel.
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank danbauhilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 30, 2011

This hotel was perfectly located. Close to some great shops and restaurants and within easy walking distance to the hustle and bustle of the town. The staff were fantastic and happy to help at every opportunity. The cruise of Ha Long Bay that was included in the package also provided superb accomodation and meals and ran without a single 'hitch'. The church bells from the neighbouring cathedral were slightly annoying, but did allow you to wake in time to experience the cacophany of sounds of Hanoi waking up. However, if you came to Hanoi to sleep, I would suggest that you request a backroom.
Be sure to take up the offer of a free foot massage.

Room Tip: Book a room at the back for some peace and quiet
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Renzi36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 24, 2011

Great accommodation, room decorated with taste and style, all very clean, very helpful staff. Definitely a great base to visit Hanoi.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vainsyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Hotel

Property: Cinnamon Hotel
Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #99 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 
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