Our tour guide of Hanoi was really great - very knowledgeable and friendly. The hotel we stayed at was fairly nice (May de Ville), but nothing terribly special. Everything was logistically very smooth, including the bus to/from Ha Long Bay. The boat for the cruise of Ha Long Bay seemed very nice - private bathrooms and a great staff. However, a few of our friends saw a lot of cockroaches in their room. Also, after the cruise, about 5 of us ended up getting pretty terrible food poisoning, which we're almost entirely sure we got on the boat. I wouldn't eat the raw fruits, vegetables, or seafood in the future. Stick to things that are cooked and you'll be fine.
Also, I would say this tour was slightly overpriced, given where we stayed. The price per person was about $400 for a 4 day, 3 night tour. Given how cheap Vietnam is, I think one could find a better deal.
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