This is our first written review on trip advisor or elsewhere and the staff at Hanoi Old Centre Hotel is the reason I'm making the extra effort! They were the best hotel staff I've ever had and I stay at hotels 3 nights a week for my job. I felt like we were getting 5 star treatment! I call them each friends now and love reconnecting with them on facebook and hope to keep in touch for a long time.
The hotel will arrange a taxi from the airport to the hotel when you arrive for very fair price, take them up on it! We didn't arrange a taxi prior and when our taxi driver dropped us off at their hotel he was being shady and changing the price we had agreed on in the aiport. The hotel staff noticed the scuffle and came to the rescue and helped us resolve that issue and even paid the difference the taxi driver was asking!!
We paid $20 a night and that included a delicious made to order breakfast. The room was clean and comfortable and they made extra effort by putting flowers in cute designs on our bed. The mattress is firm but I prefer it that way. We found every mattress we stayed on in Vietnam to be very firm. They upgraded us to a balcony room for no extra charge and it was lovely. The street the hotel is on is minutes away from the lake and night market but it is a very quiet street so you get great sleep.
The receptionists were all so sweet and friendly! We would come in and out of the lobby every morning and night and each time they would offer us coffee, tea or juice and we would end up spending at least an hour chatting with them. They all gave us great recommendations for what to do, see and eat around Hanoi. They each spoke great English and were so easy to talk to. The door men were such gentlemen and so kind! They always were there to open our door for us and carry our bags. The night door man escorted us to the train station and carried our bags and helped us on the train when we left for Sapa and met us back at our train car as we got off (in the rain and at 4:30 am!) and escorted us back to the hotel. He rode his scooter back to the hotel after getting us a taxi and once again met us to help us with our bags.
The tours they set up for us were top notch! We did 3 days/2 nights in Halong Bay on Classic Sail and it was awesome...we can't say enough about the crew and especially the food on the boat...yum! And we also set up a tour in Sapa with 1 night at a home stay and 1 night at a Hotel with meals included and a round trip night train ticket all taken care of. We spent a total of 10 days in and around Hanoi and these people treated us like family. It was amazing...I've never been anywhere like Vietnam and the people are what make it so special.
We are referring everyone we know to visit Vietnam and stay at this hotel.
The only negative thing I can think of is that after we left Vietnam we heard that one of their best and sweetest receptionists had been let go for lack of experience which broke my heart because in dealing with her ourselves it seemed like she was a very bright girl who did a great job as a receptionist. We really hope they reconsider this decision.
- Official Description (provided by the hotel):
- Located in the centre of Hanoi Old Quarter, Hanoi Old Centre Hotel is in quiet and shady street at 19 HANG HANH Street, less than a minute to Hoan Kiem Lake. This area is served by Restaurants, Bars, Major Post Office, Banks, Local Night Market... Not only convenient for dining, shopping... especially for attractions, it's simple to walk to Ho Chi Minh Mausoleum, The Temple of Literature, Ngoc Son Temple, Water Puppet Theater and Museums. HOC provide different types of room to suit your every need. All rooms are selectively equipped to confine fine bedding, well recognized, some rooms with Lake View, some rooms with City View, Window or Balcony and adequately equipment as Cable LCD TV, Minibar, Air-Conditioner, Fan, Electric Safe, Cupboard, Telephone, Internet access, Computer in lobby (Complimentary), Wifi Access, Work Desk, Sitting area, Hair-dryer, Slippers, Private bathroom with hot shower and Bathroom Amenities. Elevator serves all floors. Staff are well trained and all speak English, are friendly and enthusiastic about our work from recommending where to visit, to eat, to call you a taxi or arranging a tour or onward travel which are highly recommended by all previous Guests. * Complimentary breakfast and mineral water. * Wifi Access available in all rooms. * Internet computers are located in the lobby.Useful Information: ... more less
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- Also Known As:
- Golden Sun Hanoi