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“Lovely staff, great location.”

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Hanoi Old Centre Hotel
Ranked #8 of 621 Hanoi B&B and Inns
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely staff, great location.”
Reviewed May 5, 2013 via mobile

My friend and I decided on this hotel due to reviews on tripadvisor. We were not disappointed! We had a cosy little twin room and were perfectly comfortable.
The best feature of this hotel is the staff. They are friendly, concerned for your welfare and extremely competent. We stayed there for two nights, went to Sapa and Halong Bay and then returned for a night. In between returning from Sapa and waiting for our tour to Halong Bay to start they let us use the bathroom to freshen up even though we weren't technically still checked in. When we came back from Halong Bay we were greeted like old friends and it felt like coming home!! We had some trouble with the room safe (totally our error) and the staff were cheery and happy to help although we mucked up multiple times and had to call for help multiple times!! I would recommend this hotel to anyone. The location is great (couple minutes walk to Hoan Kiem Lake but on a surprisingly quiet street) and there's a lot of good places to eat nearby. Would definitely choose this hotel again!! Thank you Hanoi Old Centre Hotel!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teamchimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsLinhThu, Manager at Hanoi Old Centre Hotel, responded to this review, May 6, 2013
Dear Teamchimmy,

We sincerely thank you so much for your highly recommendation via Tripadvisor site.

Would you know how glad we are when we receive your such a nice comment? We are really delighted to know that you did enjoy your stay at our hotel with the cozy and comfortable twin room, the great location. Especially, we're pleasantly thrilled to hear from you that our hotel is perceived as your home. We are very grateful because our sentiments has been deeply recognized. We always try to create our hotel as your home when you are on holiday which has been expressed by our slogan "A home away from home".

We always look forward to welcoming you back to your second home.

Your sincerely
Hanoi Old Centre Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Colorado
Level 1 Contributor
4 reviews
Reviewed May 4, 2013

I was traveling by myself and looking for a budget room in a convenient location. I found that and more. My room was clean and comfortable with great working A/C (important for those hot months). But the staff is what made my stay wonderful. They were incredibly helpful with tips and suggestions on where to eat and what to see. And they always greeted me with a friendly smile.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travgal_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsLinhThu, Manager at Hanoi Old Centre Hotel, responded to this review, May 6, 2013
Dear our Distinguished Guest,

Thank you so much for your positive review which is valuable gift to us.

It is great upon reading your comment subject "Fantastic location and excellent service". We are extremely pleased to know that you did enjoy your stay completely because of our hotel location, hotel room and hotel facilities... Particularly, our staff who always impress our Guests with friendly, helpful attitude and generous personality.

We would ensure to keep up with the good quality of service which keep you coming back and warmly welcoming our next visitors.

Kind regards
Hanoi Old Centre Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Lookout
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 4, 2013

We stayed here in the middle of March 2013. This place is in a great location, on a nice quiet street in the old quarter but close to all the action.
Thuy a.m. and Thuy p.m. (yes they have the same name and both work at the reception desk, but one works in the morning/afternoon and the other afternoon/evening, hence the a.m. and p.m.) were both so helpful, patient, knowledgeable and kind. They really look after you and really care that your trip to vietnam is comfortable. I should mention that all the staff were helpful and always had a smile on their face.
Thank you again Hanoi Old Centre Hotel for a wonderful stay.
Deb and Dwayne

Room Tip: try and get a balcony room so you can relax outside and watch the locals as they go about there day.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank ddbentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 3, 2013

Great budget room in the heart of the old city. Our room was clean and comfortable, wifi was fast, minibar well priced. The staff were exceptional - friendly, warm smiles and went well beyond the call of duty (escorted us to the train station, waited with us and made sure we found our train + carriage ok).

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank this-is-travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsLinhThu, Manager at Hanoi Old Centre Hotel, responded to this review, May 3, 2013
Dear our Valued Guests,

It is so great to received your such nice review on Tripadvisor.com!

We can not express how delighted we are to hear that you were satisfied with all aspects of our hotel such as the room was clean and comfortable, wifi was fast, minibar well priced. The staff were exceptional – friendly, warm smiles …and especially the care of staff who escorted you to the train station. We will definately do everything to ensure our services as good as possible to express our greatful with your precious recommendation.

We wish you are always happy!

Warmest regards
Hanoi Old Centre Hotel Team.
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Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 1, 2013

Overall:
The price-point reflects the poor-to-average quality of our room, yet the service was excellent and the main reason we thought the hotel was good. Though it seems like we had lots of issues with the place, we would stay there again.

+The staff were very helpful and friendly; additionally, they spoke English well.
+Breakfasts were tasty, and made-to-order.
+Lobby was quite clean, had a couple of computers for guests' use, and some couches to relax on.
+If guests need to leave bags after check-out, they are given a claim ticket for each bag and the bags are then chained up in the lobby.
+Though we did not book one, staff were very helpful with information about tours.

-It seemed that every stairwell was being used as storage, and that is a FIRE HAZARD! There were extra mattresses, bags of towels, etc. cluttering up the place. If the place were on fire, it would have made it more difficult to escape. Excess storage should not ever be kept where guests can see it; furthermore, it should not put them in danger.
-One night at about 10:30 PM, laborers were using ropes to move material up to the roof. At some point, it fell to the ground making a loud crash. The noise continued as the staff carried things up the stairs, making clanging noises. There were also some brief construction noises. I called the desk and complained about the noise, and was told that the owner of the building had decided to do things and the desk staff could do nothing about it. Nevertheless, these disruptions only lasted about 30-45 minutes.
-Heard various, brief construction noises throughout our stay, unsure if they were at our own hotel of a neighboring property; irregardless, they could still be heard.

Our room:

Though not on our honeymoon, we were in the Honeymoon Suite (based on availability on Agoda). If we had been on our honeymoon this suite would have been disappointing.

Overall, the room was average with no outstanding positives.

-The pink wallpaper was lurid, and it had several patches of black mold coming through.
-There were stains on the bathroom floor tiles.
-There was white mold in the cabinet.
-Minor, but there was too much furniture in this small room. It felt cluttered. There were 2 cabinets (one large, one small), 2 tables, 2 chairs, a nightstand, and finally the bed. It made the small space seem smaller.
-We requested a lakeside room for a better view, though it was not available at check-in; therefore, our view was just the neighboring buildings and the street below. That was okay for a glance, but not for prolonged usage of the balcony.
-There was cable TV, but it had issues and channels had a lot of static.

Room Tip: Ask for a lakeside room for a better view Eat the made-to-order breakfast
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Monsieur-Canard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsLinhThu, Manager at Hanoi Old Centre Hotel, responded to this review, May 6, 2013
Dear Monsieur-Canard,

We are so grateful to your appreciation for our hotel such as the service was excellent, breakfast was tasty, hotel's cleanliness and safety. And particularly, we are so proud with your words of praise on hospitality as well as English proficiency of our staff.

About the storage at our hotel : Actually, the excess storage never been stored at stairwell because we have storages in the separate area absolutely. The bags of towels and the mattress you saw because it was being used while the housekeeping were cleaning the rooms. It is always moved to storages as soon as the cleaning is completed daily. Anyway, we deeply thank you for your useful advisor.

We sincerely apologize for not meet all your expectations in this your vacation. Please rest assured that upon receiving your comment our shortcomings has been overcome immediately.

- The room you mentioned: it has been completely refurbished to make sure it’s larger with newly decorated, providing excellent value for our next Guests.

- Regarding the noise: The reason was that our neighbors need to move some furniture, they informed us previously. We subjectively did not to inform you because we simply thought it lasted only 30 minutes and it was not late at night. We're so sorry to bother you.

- About the cable TV: Unfortunately, the heavy rain which caused this interruption but it has been overcome shortly.

Finally, we are glad to read that you would stay at our hotel again on your first sentences of your review. We are looking forward to welcoming you back soon.

Your sincerely
Hanoi Old Centre Hotel Team.
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Prague, Czech Republic
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 1, 2013

We recently stayed in this hotel using it as our base for exploring North Vietnam, staying a few nights over a 12 day period. Staff were incredibly helpful, knowledgeable, friendly and efficient. The women at reception managed to satisfy a lot of guests coming and going, planning excursions and always ensuring we were satisfied. The rooms were very clean and spacious. A/C and fans worked well. Breakfast was good with some variety. The staff arranged all of our trips..and even took us to the station, got the tickets while we waited and made sure we got to our cabin. Also met us on the return trip at 4.30am without complaint or any hint of a tip! They were also very gracious when I thought my bag had gone missing, when it was actually my mistake!:-) Although it wasn't necessary, they did take this as a good time to increase security by using a cable to secure the bags. Laundry was also cheap and well laundered.
Their recommendations were always well thought out and tailored to suit.
When we arrived back on our last day, at 4.30am, they gave us a free breakfast plus a room to sleep in and have a shower but did not charge us! They always went above and beyond.
The location is very good, close to lake and a short walk to market streets. The English skills of the receptionists were excellent.
We would strongly recommend this hotel for a value for money stay with excellent service.

Room Tip: Room without balcony is generally quieter however it is also great to be able to watch the world go...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnAnne84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsLinhThu, Manager at Hanoi Old Centre Hotel, responded to this review, May 2, 2013
Dear JohnAnne,

We sincerely thank you for the excellent praise of hotel staff, room facilities, breakfast quality, laundry service and hotel location. Thank you so much for your 5 star review of our hotel on Tripadvisor. We extremely glad to hear you had a great vacation with the services offered by our hotel. We will surely build on this positive side to exceed our following Guests expectations.

We are looking forward to your next visit to Hanoi Old Centre Hotel.

Your faithfully
Hanoi Old Centre Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 25, 2013

Warning: this type of incident happened to our group multiple times during our stay in Hanoi and that this is not specific to this hotel. This happened to us only when we booked the hotel on agoda.

When we arrived at the hotel at 12noon, we were told that our room was not yet ready and we could leave our bags and the rooms would be ready in 30 min. We then gave them our passports and checked-in and left for a day of sight-seeing.

When we came back at 6pm, the receptionist asked us to sit down and have a welcome drink. We were in a rush to meet friends, so we asked to just get our keys. When they asked us to sit down again, we knew something was wrong.

The staff then explained that both of our honeymoon suites (2) were no longer available. Their reasoning: the couple staying in one room had lost their passports and they were at the embassy (at 6:30pm??) and could not stay anywhere else without passports. The other suite apparently had an electrical problem. They offered for us to stay in a simpler room. We then asked to see the originally booked rooms and the one with the electrical problem. We were given bad lies about no keys, etc and in the end caught them in a lie. The result was a free stay for the duration of our trip, albeit not in the originally booked honeymoon suites but the rooms are all nice and clean.

If you do decide to book here, call directly or make sure you are shown to your room right at check-in time. The hotel is quite nice, breakfast is perfectly decent, and service is very nice once we had all the silliness taken care of. The sister hotel, HANOI GUESTHOUSE is newer and more spacious, just fair warning that this may occur.

Our conclusion was that these hotels may get a better price when someone walks in or books directly, so they give away the agoda-reserved rooms. JUST BEWARE if you get an odd excuse from the receptionist i.e. sickness, loss passports, electricity problem, plumbing problem and they offer a cheaper room or another room at their "sister" hotel. Don't be afraid to question what's going on. Good luck!

Room Tip: I would recommend the rooms with a balcony.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank fannypack86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsLinhThu, Manager at Hanoi Old Centre Hotel, responded to this review, May 12, 2013
Dear distinguished Guests,

We sincerely grateful to the readers for spending a valuable time to read this comment. So far, we could not find the information to prove that this guest stayed at our hotel. Please kindly contact us for any question at manager@hanoioldcentrehotel.com. We truly appreciate for your attention.

Warmly welcome your Hanoi visit!
Warm regards
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Old Centre Hotel

Property: Hanoi Old Centre Hotel
Address: 19 Hang Hanh Street, Hoan Kiem District, Hanoi 844, Vietnam (Formerly Hanoi Guesthouse 2)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #8 of 621 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Old Centre Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
Located in the centre of Hanoi Old Quarter, Hanoi Old Centre Hotel is in quiet and shady street at 19 HANG HANH Street, less than a minute to Hoan Kiem Lake. This area is served by Restaurants, Bars, Major Post Office, Banks, Local Night Market... Not only convenient for dining, shopping... especially for attractions, it's simple to walk to Ho Chi Minh Mausoleum, The Temple of Literature, Ngoc Son Temple, Water Puppet Theater and Museums. HOC provide different types of room to suit your every need. All rooms are selectively equipped to confine fine bedding, well recognized, some rooms with Lake View, some rooms with City View, Window or Balcony and adequately equipment as Cable LCD TV, Minibar, Air-Conditioner, Fan, Electric Safe, Cupboard, Telephone, Internet access, Computer in lobby (Complimentary), Wifi Access, Work Desk, Sitting area, Hair-dryer, Slippers, Private bathroom with hot shower and Bathroom Amenities. Elevator serves all floors. Staff are well trained and all speak English, are friendly and enthusiastic about our work from recommending where to visit, to eat, to call you a taxi or arranging a tour or onward travel which are highly recommended by all previous Guests. * Complimentary breakfast and mineral water. * Wifi Access available in all rooms. * Internet computers are located in the lobby.Useful Information: ... more   less 
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Also Known As:
Golden Sun Hanoi

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