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“Kelvin and his team were brilliant”

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Hanoi Phoenix Hotel
Ranked #360 of 578 Hotels in Hanoi
Rotorua, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Kelvin and his team were brilliant”
Reviewed December 28, 2010

We spent 3 nights at the Phoenix and everything was brilliant. We booked this in New Zealand along with trips to Sapa, Halong Bay and Tam Coc. Kelvin did a great job of all this place arranged train tickets from Ninh Binh to Hue on the HN1 train which other companys said didnt operate. Everything went like clockwork. As far as the hotel went everything was perfect. We had a family room which had plenty of room which is always great with teenage daughters. The rooms are very quiet considering what is happening out on the street. The breakfast was included and brilliant. As much as you could eat. Tony made sure we were well feed before the start of our day. Kelvin even gave us a room when we returned from Halong to shower and rest before catching train to Sapa. When we returned from Sapa at 5am we got a taxi back to Phoenix and Tony left the door unlocked so we had a room plus gave us breakfast before going to Ninh Binh. Cant recommend this place high enough and a credit to Kelvin and his team. Cheers we will be back one day.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KellyFamily88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    85
    48
    15
    10
    7
See reviews for
12
69
38
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2010

I stayed here for about 2 weeks in Hanoi, using it as a base in between trips to Halong Bay and Sapa.
The staff (who are more like a happy family) were extremely welcoming and upon arrival we received a friendly reception and free breakfast!
We stayed in both double and triple rooms and both were spacious, clean and really comfortable.
The owner Kelvin was amazing, ensuring we got the most out of the tours we booked through them (which we did) and even helping out with other areas - taking me to fix my broken camera cheaply.
When we returned from our trip to Sapa, they gave us a room for the day to sleep, shower etc. for free!!
We booked a bus from Hanoi to Hoi An through them and a few things went wrong (bus company fault not hotel's) where we ended up needing a refund, which Kelvin sorted out for us after just one simple phone call, no hassles, which was really helpful!
These guys know how to look after all kinds of travelers and care about tourism Vietnam as a whole, so put in the extra effort for client satisfaction.
Best bang for your buck - Hanoi Phoenix Hotel! See ya next time round :D

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vlax_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed November 25, 2010

We had a great stay here, booked 2 fab trips and the staff were always on hand to give advice and information as to Hanoi and the surrounding area. We had a minor hiccup with one of the trips which meant we were due a refund and the hotel were excellent at sorting it all out for us with no hesitation. The hotel is in part of the french quarter so makes for an excellent location. We walked everywhere and if your happy to do so you can walk to and from most of the city's sites etc. We fell in love with Hanoi and Vietnam and truly hope to return.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheree_1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leigh, Greater Manchester
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed November 23, 2010

My room was spotless and comfortable.

The staff were knowledgeable, friendly and spoke good English. The trip that the hotel organised to Halong Bay was excellent value and a real highlight of my stay. Breakfast was good, and the coffee was outstanding. Do take up the airport transfers that the hotel organises if you are coming from outside Vietnam - the service the hotel organises costs about the same as a taxi and means that you don't have any extra hassle when you get to the airport.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leigh_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
1 review
Reviewed November 21, 2010

I was there for 3 night, the rooms are big and comfortable , the staff is great they are alway willing to help you,, I highly recomend this place.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vespa76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2010

I stayed at the Phoenix last year with my husband and thought it was excellent value for money with great staff, so when visiting Hanoi this year with 2 friends I made a booking there for us. We were picked up at the airport as arranged and had an enjoyable stay. The staff are more than helpful, breakfast good and room for 3 had plenty of space. Will definitely return to this hotel on future visits.

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelista50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 19, 2010

Just returned from 3 weeks in vietnam booked Hotel Phoenix for our return from Sapa arrived at 4.30 am Taxi took us to Hotel Phoenix 43 Bat Su Street this is not the hotel that we booked photos on internet are of another hotel we were so tired that we agreed to stay $20 US not worth it but at 4am not easy to get another hotel when taxi drivers don't speek english. Walked around the next morning and found a realy nice hotel closer to the lake Queen of Hearts Hotel manager was very nice picked us up the next morning for free gave us breakfeast.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerrie_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix_Hotel68, Manager at Hanoi Phoenix Hotel, responded to this review, January 10, 2011
Dear all,

We still accepted the review even was not fair to us when we had been trying to be good to her.

As you may know that, the check-in time for guest is after 2:00 PM but we let them check-in earlier at 4h30 AM without any extra charges
+ We uploaded on the site the photos, each photo is corresponding to each type of room. ( The booking was for a Standard Triple room can not be compared with Deluxe Family room)
+ The review is not fair because we only charge them 20$ for one night without extra charge when they did earlier check-in while the original price was 30$.

We do hope anyone who read this comment would understand that we are trying our best to provide for our guest a satisfaction but we can not make everyone as happy as we expected.

Thanks for understanding.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Phoenix Hotel

Property: Hanoi Phoenix Hotel
Address: 43 Bat Su Street | Cau Giay District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #360 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 25
Official Description (provided by the hotel):
The Hoang Anh Hotel- Tran Duy Hung is Conveniently located in the Cau Giay District.Whether you are on a business trip or a leisure vacation, our 24-hour on duty courteous, professional and friendly hotel staff will take the utmost care during your stay to ensure you have a memorable time in Hanoi.For those of you just passing through we offer a transit stop so you can securely store you pack while you wonder arround Hanoi and grab a shower before leaving on night trains and buses for other exciting destinations. ... more   less 

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