Online this looks like a good offer. Both transfers ran 45-60 minutes late. They even forgot to pick us up when we were heading back to Hanoi. After several calls and emails we were picked up in a car to meet the bus. There is no communication between the office and the bus. You have to explain what you want twice and then they finally talk to each other.
Their speedboat is the same as all the other boats so don’t worry about that. It is a 5 minute boat trip.
Avoid this company as much as possible.
I have been to Vietnam over a dozen times, and this new bus company is the EASIEST way to get from hanoi to cat ba and back. They pick you up at your hotel and they drop you off at your hotel. Can't beat that!!
Very reliable transportation from Hanoi. Tried it several times through my travel.
They pick you up from the hostel you're staying at and drop you to your next location by the name of the hostel you give them.