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“disapointed by the staff”
Review of Hanoi Queen Plaza

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Hanoi Queen Plaza
Ranked #525 of 600 Hotels in Hanoi
Reviewed June 25, 2008

I booked and payed for 6 nights in this hotel - in between I went to Halong Bay for 2 nights. While I was gone, the manager removed all my stuff from the room and rented it out to other guests. I came back earlier than planned and caught her red-handed. I found all my clothes in a plastic bag behind the front desk. The manager even lied to me and said the room was being re-furnished / I found other people staying in it. Other than that, it's a clean hotel.

  • Stayed: June 2008, traveled solo
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2  Thank hobeila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 6, 2008

I think the previous review may have the wrong address, the Hanoi Queen Plaza 2 is located at 17 Hang Can, there is more than one Hanoi Queen... and the one at 17 Hang Can is horrible.

  • Stayed: June 2008, traveled solo
    • Value
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1  Thank inca431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2008

We booked Hanoi Queen Plaza Hotel through Hotelclub.com and we was not disappointed with our decision. The staff is very freindly and helpful. They pay attention to details and are always smiling. The hotel is clean nicely decorated. The breakfast was delicious with delicous fresh bread and fresh squeezed juice. There are many restaurants within walking distance, and also with the central location, the markets are only a few minutes away for walk. There are computers with free internet to use whenever you want. The stairs are steep, so request a lower floor if that is a problem. We had three kids in our group and everyone was really nice to the kids and I felt more like were where staying with friends then in a hotel.

  • Stayed: April 2008, traveled with family
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Thank ChengYang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Queen Plaza

Address: 17 Hang Can Street Hoan Kiem District | Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Hotel Style:
Ranked #525 of 600 Hotels in Hanoi
Hotel Class:3.5 star — Hanoi Queen Plaza 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
The Hanoi Queen Plaza hotel is located in the heart of Hanoi in Vietnam, close to the Hoan Kiem Lake and the Water Puppet Shows, in front of several Vietnamese and Oriental restaurants and shopping streets. The Hanoi Queen Plaza hotel is the perfect destination to spend a relaxing holiday in Hanoi and to explore the natural beauties of Vietnam and its history and culture. Our friendly staff provides suggestions about local sites and booking of tours, flights and train tickets, bus tickets to Laos and Sai Gon, bicycle and motorcycle rental. ... more   less 
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