Excellent customer service from start to finish in the lead up to my trip and during rental. High quality bikes with 3 shops in Hanoi, Hue and HCMC providing everything you need: repairs, equipment, expert advice or a point in the right direction.
Personally I rented a Detch Win and had absolutely no issues with the bike exploring the spectacular scenery in the North. Oil change and chain at 500km as standard minimal costs to maintain the bike.
They also provide you with the little things like a map, translation sheet with phrases you may require for repairs or petrol and a phone number for additional support on your adventure.
Professional high quality service is rare in Vietnam but you will find it here.
Get on a bike and go explore!!
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