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Reviewed December 28, 2014

We spent 2 nights with friends and family on this boat.
The boat was great and really good rooms to relax. Good bed and nice shower.
Lovely crew who really gave all their effort. Our cruise manager was Dac. He did a few personal trips and also taught us tai chi.

The food on board could be a little better. Sometimes very greasy.
Ha Long Bay itself was not that great. The nature part was amazing, but everything is flooded with tourists. I wouldn't be surprised if Unesco would shut this down in a few years, as the ocean is completely polluted because of the 500 cruise boats sailing the waters there every day.
The amount of tourists should be regulated so the caves, islands and pearl farms are nicer to visit and don't look like World Disney.

Date of experience: December 2014
1  Thank Bud_Flamewizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linhntt, Public Relations Manager at Syrena Cruises, responded to this reviewResponded December 29, 2014

Dear Gabo B,

First of all, we would like to thank you for having chosen Syrena Cruises for your visit to Halong Bay and taking the time to write and share your comments, impressions and experience with other travellers.

We are very pleased to know that you enjoyed our cabin facilities and you particularly highlighted your good impression of our staff. We already shared your feedback to our cruise team especially Mr. Dac for their dedication.

Once again, thank you very much for your review and we hope that we will have a chance to welcome you back to our cruise in the future.


Yours sincerely,

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Reviewed December 27, 2014

The Syrena cruise experience starts with a pickup from Hanoi. The ever friendly Vietnamese welcome never ceases to surprise a western traveller, courteous and helpful staff send you off in the shuttle bus to Ha Long Bay.

The wait from arrival at the bay to boarding is relatively short. A feeder vessel brings you from shore to the Syrena.

Due to the approaching foul weather our cruise experience was cut short by having to return to shore that night. As a result our activities were time bound with a rapid move from Welcome - Lunch - Cave visits - Beach island and back to have dinner at the Bay. The weather conditions of course were out of control for the organisers.

However, we were accommodated at the convenient Halong Plaza Hotel located about 400m from the dock and the staff did their best to offer compensate for an unfortunate situation.

Date of experience: December 2014
1  Thank loicbellet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linhntt, Public Relations Manager at Syrena Cruises, responded to this reviewResponded January 5, 2015

Dear loicbellet,

First of all, we would like to thank you for having chosen Syrena Cruises to discover Halong Bay and taking time to post a review on Tripadvisor.

We would like to express our sincere thanks for your understanding about the weather condition and our arrangement. We are very delighted to know that somehow you enjoyed the facilities and services at Halong Plaza Hotel.

Thank you once again for your review and we do hope that we will have a chance to show you our best onboard experience in Halong Bay in the near future.


Best regards,

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Reviewed December 22, 2014 via mobile

Very good cruise. We did just the one night in Halong Bay which we think was just right. The bus ride to Halong left a bit to be desired. We left at 8:30am from Hanoi and didn't arrive until around 1:30pm! I think there was something up with the traffic, so no ones fault. Once we got on the boat though everything was great! Buffet lunch ready to go, then you get 45-60 minutes in your room to freshen up before you hit the caves and beach. Spent just over 2 hours having a look around which was enjoyable. Good view from the top of the mountain at the beach (more like a hill, so I shouldn't say mountain but that's what they call it). Then we got some beers from the woman who was rowing around the bay in a little wooden boat and sat on the balcony to watch the sun set. Dinner was damn good! They start with a lesson how to make spring rolls and then you have a go at it yourself and eat your creation. After that it's course after course until you cannot fit anymore in. Happy hour has 2 for 1 with drinks too. After dinner you can watch a bit of TV or go squid fishing. We done neither as we were both done for the night! The next day your into it from 7am for a light breakfast before spending 2 hours exploring the floating fish village and pearl farm. Both were ok. Then it's back to the boat to pack up your room and finalise your bill before brunch. Brunch was another great buffet feed. Then after that it's just about an hour cruise back to the harbour. So in the end I thought the boat and service was A grade! The rooms are small but very cosy and clean. Make sure you let them know your hotel you'll be staying at if you go back to Hanoi otherwise they drop you off from where they picked you up and it was too complicating to try and change this with the driver as his English wasn't the best! But otherwise I would highly suggest the cruise!

2  Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linhntt, Public Relations Manager at Syrena Cruises, responded to this reviewResponded December 26, 2014

Dear Daniel G,

First of all, we would like to thank you for having chosen Syrena Cruises for your visit in Halong Bay, as well as for taking the time to share your impressions and experience with other travelers.

We are proud to know that our hospitality reached your expectations and that you have enjoyed a great time with us. It is amazing to have a such encouragement from your review. Your positive comments will help us with our continuing effort to improve the service quality for our guests. We will share your compliments with our cruise team for their dedication and inspiration.

Once again, thank you for your spending time with us and we look forward to welcoming you back in the near future.


Your sincerely,

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Reviewed December 7, 2014

we booked two nights on this halong bay tour boat. It was great. They picked us up at our hotel in old town, Hanoi and drove us to Halong Bay. We had an English speaking guide, he met us at the dock and he was very attentive and informative. We boarded the boat and were assigned our room, headed out into the bay, had a great buffet lunch on the way. The bay is spectacular, very beautiful. We anchored and spent the afternoon, being rowed around a fishing village, visiting an oyster farm, pearl farm, then to a beach, then back to the boat for happy hour and another wonderful meal. The rooms are very clean, fairly large for a boat, with nice ensuite full bathrooms. Beds are very comfortable, large windows too. The decks are well kept with lots of furniture. The staff was all. ERY helpful and friendly. On the second day we went to the "Surprise" caves, what an amazing place, easy to understand why unesco has named these one of the wonders of the world.

The entire trip was well worth doing, we would highly recommend this company, they are also very attentive to safety, ensuring everyone wears life jackets when on the smaller boat and going over all the safety rules. Food was very good as well.

Date of experience: December 2014
1  Thank Endlesstraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linhntt, Public Relations Manager at Syrena Cruises, responded to this reviewResponded December 7, 2014

Dear Endlesstraveller99,

Thank you very much for taking the time to write and share your comments, impressions and experience of your recent trip with Syrena Cruises and giving us encouragement and motivation.

We are delighted to know that our hospitality reached your expectation on facilities and services. It is amazing to have a such encouragement from your review. We are always trying our best to improve our facilities and services. Feedback like yours let us know that our efforts have been recognized and we are really happy for that. We will share your compliments to our cruise team for their dedication and inspiration.

We are also pleased to hear that you recommend us to your friends and other travellers. Once again, thank you for your sweet words and we look forward to welcoming you back in the near future.


Best regards,

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Reviewed November 28, 2014

November 2014 visit to Halong Bay with Syrena Cruises was excellent. Mr. Pham Dac Tuyen (Cruise Manager) and his staff did an outstanding job of meeting the guests needs and wants. Mr. Pham Dac Tuyen escorted us in to Halong Bay town after the cruise to personally show us some local sights on his personal time. We would recommend this company to others.

Date of experience: November 2014
2  Thank Sonny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linhntt, Public Relations Manager at Syrena Cruises, responded to this reviewResponded December 5, 2014

Dear Sonny S,

Thank you for choosing Syrena Cruises for your visit to Halong Bay and taking time to share your wonderful memories and experiences with us and other travellers.

We are delighted to know that you are pleased with our facilities and services. Your feedbacks give our crew team much motivation and encouragement to provide the best possible services to our guests. We are honored to have your recommendation to your friends and other travellers.

Once again, we thank you and highly appreciate your positive comments. We do hope that we will have a chance to welcome you back in the near future.


Best regards,

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