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“Nobody ever lasts two nights.”

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Saigon Halong Hotel
Ranked #9 of 64 Hotels in Halong Bay
Manchester
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Nobody ever lasts two nights.”
Reviewed August 25, 2010

Entering the Saigon Halong Hotel is like entering a bizarre world where all the people behave like early prototype robots from Japan circa 1968. Gaze into the staff's eyes for long enough and you'll begin to wonder whether there is anything behind them other than an old network of wires, capacitors, and transistors; watch them move and you'll swear you can hear the gentle whirring of servos mindlessly going about their business.
More on the staff later.
Our room is huge. When I say huge I mean it is bigger than my girlfriend's house which is a two up-two down victorian terrace. We asked for a double bed; they gave us two. The giant TV, which would usually consume all space in a normal room, looked tiny and distant; think Sun in solar system becoming Sun in Milky Way and you will go some way to understanding what I mean. The decor is like something from a 1980s DIY magazine that nobody bought; it's thick yellow and pink stripes everywhere; you'll feel as if you have wandered into the middle of rhubarb and custard. And then you open the curtains. The view is stunning; You realise the room has to be huge; it needs windows wide enough to accommodate the vastness and sheer brilliance of the scene. This is where the the Saigon Halong Hotel scores all of its marks; it's not what it has to offer but what it can show you from its windows.
After you get your breath back you can wander into the bathroom which, because it has no window, is of normal size. It has everything you need: shower, bath, sink, toilet, giant mirror, free toiletries.
Enjoy the room as much as you can for it is away from this sanctuary that the goose pimples appear, where the deep feelings of uneasiness begin to set in. Any floor above the lobby is deserted and dark; you get the feeling that the hotel is powered by a generator that runs on wax. There's also music which one would normally hear in a furniture store; the whole place exudes abandoned cruise ship. And then you hear the whirring; a member of staff approaches. In your desperation you run to the lift and find yourself pressing the button for the restaurant; down the rabbit hole you tumble.
It's in the restaurant where the weirdness really kicks in. It occupies a huge space; there is seating for thousands; and yet there are no customers. You won't be sure if it's open; as you venture a few steps inside you'll get looked at as if you were something new, some traveller from outer space. Eventually you are asked if you need help. As you explain your desire for food their faces will go blank; within the confines of their circuitry darkness will descend; and then they'll shut down completely. Eventually you'll be approached by an updated model who will show you to a table. You will be given a menu to share because, apparently, there is only one copy, And then you'll meet the waiters.
The waiters have been over trained. They have been programmed to think they work in a Michelin starred restaurant. However, somewhere there is a bug in the system; nothing is done with 100% accuracy. Beer is poured into your glass but most of it hits the table; everything is served from your right, even if this means they have to walk and crash through obstacles; you'll be given two knives instead of a knife and a fork; and all the time they'll be smiling, eerily, like characters from a John Wyndham novel.
The food is of a pretty good standard but every meal is preceded by a course of cold toast. Needless to say, it is not the food of a four star hotel; it's the usual Vietnamese mix of noodles, rice, pizza and pasta. I would avoid the two western options and stick to what the cook knows best.
After the restaurant you'll probably need a drink. The hotel has three bars but one of them has gone missing. There are signs for it everywhere but they'll send you round in circles. Your only option is to go to the lobby bar or the 2nd floor bar; both are, once again, deserted. We chose the 2nd floor and are glad we did for serving there is a human being. His smile is sincere; he greets you as though you're the first person he has seen in years, which is quite possibly true; and he makes the best cocktails. I fear that, one day, upon discovering he does not have "made in Taiwan" printed on his behind, the hotel managers will make him leave. We left him to return to our room, afraid to look back in case he'd already been shipped off.
In our room we stayed. Here we could revel in the view and, more importantly, avoid the robots. I thank goodness we were only staying for one night.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Manchester_Matthew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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  • English first
  • French first
  • German first
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English first
Vancouver Island, Canada
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 6, 2010

The best thing about this place is the huge deep pool. The rooms are very clean, but very no-frills. We had a hard time getting the Internet working reliably. Some of the lower-level staff were unhelpful, but the supervisor went out of his way to make things right with us.

  • Stayed June 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taipa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
2 reviews
Reviewed June 13, 2010

This hotel was recommended by friends and a tour organization.
We found the Saigon Halong to be an oasis of cleanliness and luxury. An excellent value.
Pleasant and well kept room furnishings and bedding. Top floor restaurant is impeccable and the breakfast was outstanding. Great view of the bay.
The staff was ever present and very attentive
Would recommend to anybody visiting Halong Bay.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Takakas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
1 review
Reviewed May 20, 2010

We were stay two nights at this hotel , we have a great time . We would like to stay at this hotel again. First impression of the was amazing , everything was so beautiful and with soul design. It's 3 stars hotel but the hotel facility and quality were 4 stars hotel .The receptionist were very helpful .

  • Stayed May 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cocoparksu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
1 review
Reviewed April 7, 2010

We stayed here for few nights. The staffs really made this place special, the front desk staff is the most the friendly and helpful I have met. She even came out of her way to help us…If you have any question, please ask her, you will feel satisfied… My room was clean, airy, fully equipped with safe box, mini bar,…
Well, can't say enough good things about this hotel.

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GWilliamMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 11, 2010

We did not get to stay at this hotel. This was our fault as we did not realise we needed visa's to travel to vietnam and so had to spend 2 extra days in bangkok instead of at this hotel in halong bay.
This being said we email and tried to call this hotel to tell me the situation and to see if we could shift our booking for another night - and got no response! Therefore we will rate the service as extremely bad.
We did in the end stay in hanoi and do a day trip to get to see halong bay and its wonders.

  • Stayed January 2010, traveled as a couple
    • Service
Helpful?
1 Thank vjhandley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Halong Bay hotels

Canberra ACT
Level Contributor
212 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed October 5, 2009

I had not been to Halong Bay for over 6 years and this place was not built on my last trip. Its a genuine 4 star place and possible close to 5 stars - for the price its a bit of luxury at a very good price. On the net you can get a room for around $us 50 with a mountain view or a bit more for a sea view- both are good. Most rooms are twin bedded but the beds are almost double bed size. The hotel is about 1 km from the shops but a comfortable walk or only a couple of dollars by taxi- plenty around. There is a good clean pool with a lifeguard and it was pretty hot so we made good use of the pool . Breakfast has very good choices of western and asian and the room mini bar is pretty cheap eg can of beer for 16,000 dong ($A1) and soft drinks at 12,000 dong ($A 0.70). Staff happy and helpful.

If you are looking for a nice, clean comfortable place to stay while at Halong Bay then this is it.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rovingrabbit2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saigon Halong Hotel

Property: Saigon Halong Hotel
Address: 168 Halong Road | Bai chay Ward, Halong Bay 8433, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Halong Bay
#8 Luxury Hotel in Halong Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Saigon Halong Hotel 4*
Number of rooms: 228
Official Description (provided by the hotel):
Saigon Halong Hotel is one of the biggest 4 star hotel in Halong Bay with 228 rooms. Hotel has 5 Villas out side the main building and 205 rooms in the main 15 story splendid building including 88 Superior rooms overlooking the mountains, 104 Deluxe rooms and 12 Executive Suites with balcony overlooking the Halong Bay. ... more   less 
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Also Known As:
Saigon Halong Bay

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