We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,031)
Filter reviews
1,031 results
Traveler rating
372
424
182
34
19
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
372
424
182
34
19
Show reviews that mention
All reviews nice hotel nice pool executive room evening buffet swimming pool other hotels halong city amusement park sea view stayed one night night market construction work seafood nice view boat trip tour group balcony
Selected filters
Filter
Updating list...
242 - 247 of 1,031 reviews
Reviewed August 15, 2016

Nice sized pool, excellent spa and good range of breakfast

Staff poor - following a problem we asked to see the duty manager. He had gone home at 3pm, obviously not the definition of 'duty' manager - a bottle of wine was sent up to our room shortly afterwards but we never did get to see the manager.
Massive tour groups (2 full coach loads - approx 120 people) arrive at the hotel to stay. The reception staff are not able to manage these large arrivals. It makes accessing the entire reception area impossible for about 2 hours every afternoon.
Restaurant food has some unique definitions - a ciabbatta ham and cheese toastie was definitely served as a ham and cheese roll, although the chef really would not accept that - restaurant is expensive as well.
Service is exceptionally slow (including 45 plus minutes to be brought a diet coke and a sprite) Biggest issue was with the actual facilities. The pool has a bar but we did not see this open at any point for the 4 days we were there.
Biggest problem related to the pool which as advertised should have been open until 10pm at night, but they hire it out for private events which meant by 3pm we were forced to leave and had spent nearly an hour having work men carry furniture across in front. In addition this private event led to the cancellation of the 'crab buffet' for the hotel guests. Very few alternate restaurants near by. Hotel staff could not advise on any.
Dreadful view - building site/ temporary homes across the road.

We would not stay here again.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2016 via mobile

Great hotel, good staff, reasonable food and drink prices......

The noise from the cleaners/housekeeping in the mornings is horrendous ! Getting woke up between 6am & 7.30am with the maids knocking on the door even with do not disturb signs on ! We were even woke up with maids cleaning rooms above and next door...we did complain but it got worse....

Date of stay: August 2016
Trip type: Traveled with family
1  Thank linfordg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2016 via mobile

This hotel looks great, but few minor details keep it from being a five star. The decor is beautiful, it has all the room amenities one would expect as well as a nice restaurant. Unfortunately, the traffic noise on the bay side is pronounced even on the 8th floor, there was poor sound insulation from hallway noise and we found both black and brown mildew in the shower. The view of the bay is nice but distant. All in all a good place to stay.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank KJKEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2016 via mobile

We stayed for 2 nights. Good price for room with breakfast included. Our room 1109 was clean. We did not have problems with wifi or hard beds like some of the reviews here. The staff were friendly and they helped arrange a good day cruise, "Halong Princess Cruise" with the port just 5 minutes away from the hotel. The hotel would get better reviews if they add more front desk/ concierge staff, especially more english proficient ones and have the service initiative to provide information of things to do in Ha Long. Pool needs cleaning and water temperature was too warm for the August heat. Quality of meals should also be looked into. Minor things that can easily add value to the hotel.

Date of stay: August 2016
Trip type: Traveled with family
Thank HKGMNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnovotel, Manager at Novotel Ha Long Bay, responded to this reviewResponded August 12, 2016

Dear HKGMNL,

We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Please rest assured I will share your addressed issues within team and improve it for better experience.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2016 via mobile

Check in was slow and understaffed. Rooms whilst they are nicely decorated they do need an update, some mould in the shower and the room starting to look a bit shabby. Balcony needs a chair. Potential nice view once the construction over the road is complete. Nice pool but needs more sun lounges and a good clean to rid it of growing algae. Overall rather ordinary.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Keryn-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnovotel, Manager at Novotel Ha Long Bay, responded to this reviewResponded August 12, 2016

Dear Keryn-TRIP,

Thank you for taking the time to share your feedback.
And please rest assured that I already had a meeting regarding addressed issues in your review.
We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews