We were due to stay here for three nights but checked out after only one.
We had booked two rooms for a family of 5 (2 adults 3 kids). When we arrived both rooms had a double and single bed configuration so we asked that one single bed be move into the kid’s room so they all had their own bed. No trouble at all until the bed was moved by the staff and then I was "summonsed" to the front desk where they demanded I pay an extra $15/night and they wouldn't let me leave until I'd sign a consent to add the extra charge to my room.
Our room had shutters which could not be opened because the bed was in the way and staff claimed they could not move the bed. i.e. the room was pitch black all day!!! We asked to move and they did oblige but this took us away from our kids room. The kids room backed on to a noisy road (and this place was supposed to be quiet!) and the shutters where damaged and swung violently in any breeze.
The rooms were large but very unwelcoming (wood panelling not seen since the 70s). The bathrooms were done in dark colours and not inviting. Not enough hot water to fill a bath. No safe, no Kleenex.
We arrived on a rainy day in early January and it was freezing. The “resort” has no heating or air-conditioning - not acceptable for a 4 star "resort". We just couldn’t get warm and had to go into town to a restaurant to find somewhere warmer.
Breakfast was served in what looked like a school cafeteria which was fitting as there were about 50 noisy school children also there (I think from an international school in Saigon). Breakfast selection was limited with very little fruit (and Dalat is the place where Vietnam grows most of the cooler climate fruits!!!).
While the grounds are well maintained they are very sterile. The stone pavements are highly polished and deadly slippery when wet... definitely not suitable for anyone with disabilities or frail.
Hotel is a long way from town and very inconvenient.
I read on the web that the resort owners plan to spend money to upgrade the resort to 5 star. My view is they first need to get it to 4 star first!
We moved to the Blue Moon Hotel which was just opening. Despite builders still being in residence this place was far nicer, just one block from the Da Lat market, air-conditioning and heating, lovely rooms and all the mod cons for way less than what we were charged at the Hoang Anh Resort.
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- Also Known As:
- Hoang Anh Hotel