Check in was great with friendly staff able to provide us with an early check-in. The room was lovely, comfortable with beautiful views of the Lake. The girl on the tour desk did not have enough English to hold such a position in such a large Hotel. Although she booked our tours successfully, she failed to convey our wishes to our guides prior to our departure. Then on the last day she told me to come back to her just prior to my spa appointment and she would take me down. When I arrived she left me waiting in the lobby for 30 mins before I had to ask her when I could go down and she apologised as there had been no need to wait! Still confused??? The spa was not cheap, and it was the worst pedicure I have ever had. It was off the underground car park, was dark and dirty looking and I was given a regular (very uncomfortable) chair to sit on without any foot rest! At the end the girl had the cheek to ask for a tip! Room service was a let down. When I ordered a western meal which was chicken served with fries or mash and what I got was a piece of chicken with virtually no meat and no side of potato with a few fresh greens I was reluctant to eat. They did swap it for another selection free of charge but insisted I fill in a comments card there and then! We also had the delightful pleasure of waking to construction noise at 7:30 instead of the stated 8:30am. Finally we handed our comments card into reception on our departure. The staff opened it at the counter, all gathered around and proceeded to read it, periodically looking directly at us! I would not stay here again!
- Official Description (provided by the hotel):
- Greetings from beautiful Dalat city ! Dalat, the city of Eternal Spring, with its wonderful climate and famous natural beauty spots, has become the summer resort of Vietnam, the romantic honeymoon destination and the marriage anniversary rendezvous for decades. Perfectly located in the heart of Dalat with stunning views of the picturesque Xuan Huong lake, Ngoc Lan hotel has been a favourite amongst travellers to Dalat. Guests to the hotel can now enjoy the completely new and luxurious hotel with the exquisite warmth and hospitality brought by the attentive and professional staff. The hotel is the perfect place for conducting both leisure and business. The guest services are always ready, and the meeting and banquet facilities are well equipped to cater to your every need. ... more less
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