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“In need of a huge overhaul”

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Thanh Thuy Hotel Dalat
Ranked #57 of 83 Hotels in Da Lat
Reviewed April 6, 2013

The lake is beautiful and the promo pictures look great. The price for this hotel is relatively expensive when compared to others in the same district. The pictures are actually misleading. The grounds and hotel look like someone hasn't done much maintenance for a very long time. Doors rattle, shower door hard to open, mould all around the inside of the toilet, room smells "Old" . even the foyer is dark. The service was okay but just. So there ae plenty of other places to pick. Oh yes, don't be silly like us and think the lake would be a quiet location. It is the local hangout for people at night and so much nose from the bikes. I would stay up town away from the rush where the view is still good.

  • Stayed: April 2013, traveled as a couple
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Thank Penny255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 28 of 77 reviews

Reviewed March 22, 2013

Stayed here for two nights (unfortunately) Definitely never again. A great location spoiled by a very poor hotel. Tired, needs cleaning properly and forget about the breakfast; there were four of us and we asked for glasses for juice and was brought ONE glass. Asked for butter and was totally ignored. Best thing to do is find somewhere else to sleep !!

Room Tip: Somewhere else!
  • Stayed: March 2013, traveled with friends
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Thank glopaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

The Empress Hotel is ideally located beside the lake and close to the markets and near many restaurants. The grounds are nice and the rooms are of a good size.

However ……

I was disappointed the room was not clean. There was matted hair in the corner of the room, a condom wrapper under the bead and two old stained tea bags in the ash tray that were the offering for tea making facilities. Not that the latter mattered much as there was no kettle to boil water anyway.

My flight was delayed by five hours and I was appalled by the treatment my travelling partner was given by hotel management. Despite having my booking name and confirmed reservation number, hotel reception advised her there was no reservation to be found. They then insisted she leave the hotel lobby and grounds and wait for me out on the street. On my arrival they accepted my name and produced the key to my room without asking for any reservation confirmation paperwork. This caused much distress and discomfort to my partner but when I complained to management about the treatment given they did not care.

With a little more care and better management principles put in place this would be one of the better places to stay in Dalat.

  • Stayed: January 2013, traveled as a couple
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1  Thank Howard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

What an unusual hotel - would be more at home in the Swiss Alps than Dalat. Great location within walking distance to markets and city centre. We had a Delux room overlooking the lake. The size of the room was good with a great view. The breakfast was a little poor, but overall the hotel offers good value for money. Water and local beer is available from the old lady vendor across the street at the lake- very cheap.

  • Stayed: December 2012, traveled with friends
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2  Thank Andrew_SouthAfrica1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

The hotel needs some care and attention,it is in a fabulous location overlooking the Lake,but it first appearnce is rather dowdy and recepetion reflected this,the initial reception when we arrived was not partiularly friendly,but when our friends asked to change their room as it was dark and small,they were helpful

Our final rooms were spacious and very clean,and after our initial negatrive impression we did enjoy our stay

Breakfast choice was poor and staff were not particularly helpful,but overall I would agree it is a reasonable middle priced hotel,ans its location is 2 minutes from the Lake,20 minutes from the Market,which is a must,and all other attractions are close by

  • Stayed: November 2012, traveled with friends
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1  Thank WALKTHEWORLD187046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

The Empress has a very European feel, particularly the beautiful courtyard overlooking the lake....such a nice place to have a beer in the afternoons. The rooms were spacious and clean, with the only complaint being that we must have arrived during mosquito season! The staff were friendly (though we didn't see them very often) and we almost felt like we were staying at a chalet or somebody's home rather than a hotel. The hotel is located pretty close to town and also to the botanic gardens (a must see). We were mobbed by teenaged kids outside the hotel because they assumed we were pop stars......Dalat is an awesome place! I would definitely recommend this hotel to other travellers.

  • Stayed: December 2011, traveled with friends
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1  Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

I read a lot of reviews of the Empress, good and bad, before booking 3 nights. I liked the place, but its critics have a point. The Empress Hotel is neither a 4-star western motel nor a third-world dive. It is a very comfortable, low-to-mid-priced Vietnamese hotel. If you want a western hotel, there's a Best Western nearby. (Really.)

As other reviewers have noted, the Empress is in an ideal location. It sits on a bluff overlooking an urban lake. The lake has a nice 5 km brick-paved pathway running around it and is ideal for a walk or run. Wander out of the hotel to your left, and you're 5 minutes from the well-reviewed V Cafe and other bars and restaurants. Turn right and you're 5 minutes from the Dalat market and the beating heart of town life.

The property exterior is lovely, and I especially liked the courtyard overlooking the lake. The rooms are a little dated but comfortable. The bedding wasn't boutique-chic white, but it was functional. I found no evidence of either insects or insecticides. In fact, I have only two complaints about the rooms: mine was directly adjacent to the maids' pantry, which made it noisy in the a.m. Secondly, the wiring is old, and the only outlets that would take a standard American-style plug were the outlets powering the fridge and a shaver outlet in the bathroom.

The staff were friendly and spoke passable English. The breakfast, including scrambled eggs, was served cold but filled me up.

I'd give the property a 3 out of 5 - acceptable but not extraordinary - but it gets an extra point for the outstanding location. If I can offer some constructive feedback to the hotel's management, it would be:
- Invest in upgraded wiring and new bedding.
- Install burners under the buffet trays at breakfast to keep the food hot.
- Don't put guests in rooms near the maids' pantry unless the hotel is full.
Do those things, and you'll satisfy most of your critics.

Room Tip: Ask for a room on the second level, preferably as far away from the maid's pantry as you can get...
  • Stayed: October 2012, traveled solo
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3  Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thanh Thuy Hotel Dalat

Address: 05 Nguyen Thai Hoc St | Lam Dong Province, Da Lat, Vietnam (Formerly Empress Hotel)
Location: Vietnam > Lam Dong Province > Da Lat
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #57 of 83 Hotels in Da Lat
Price Range: $33 - $41 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Thanh Thuy Hotel Dalat 2.5*
Number of rooms: 19
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Also Known As:
Empress Hotel Dalat

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