We stayed here on the night of 1/31/14. You can see by my reviews that I am not a complainer. In advance of our stay, I could get no emails answered by the hotel and eventually had to reach out to the chain's HQ to get an answer to an inquiry about offered airport transport.There were hardly any other guests but, nonetheless, when we arrived reception was surly and slow. The concierge could not communicate and had incorrect or no information about Dalat. The room was gloomy, small and very cold.
Worst was a lack of honesty and responsiveness. When we checked out we made a terrible blunder and left $400 in cash in the safety deposit box. Our mistake! Nonetheless, we realized it immediately but, when we went back to the room, it was already gone. Little effort was made to locate the person(s) who might have just taken it and the one denial from the housekeeper who was already missing but reached by phone was accepted at face value. We had a flight to catch and left. We repeatedly wrote and asked for follow-up and never received the courtesy of any communication whatsoever.
- Official Description (provided by the hotel):
- In the heart of Dalat stands a remarkable residential address – Dalat Palace. Built in the early part of the last century, in 1922, Dalat Palace offers luxurious elegance, gracious service and French colonial charm.The Hotel is located right in the city centre, within walking distance of the Dalat Market, shops, restaurants and tourist attractions. It is 30 minutes drive from Lien Khuong Airport.43 rooms of elegant colonial style feature ornate furnishings, wood floors, floor-to-ceiling French doors, chandeliers, cast iron bathtub, a working fireplace, luxurious bathroom amenities and high-speed Internet access. Each room offers a Xuan Huong lake view or Dalat Cathedral view. ... more less
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- Also Known As:
- Accor Dalat Palace
- Sofitel Dalat
- Dalat Sofitel