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DebF

Unclean and didn't care

1.0 of 5 bubblesReviewed Jan 2, 2019
While the outside of the building is charming, the room left Much to be desired. Stained sheets and someone else's hair on the sheets. The desk manager smiled when this was reported and would not do anything to rectify the situation. I would highly recommend that you stay at the IRIS hotel just down the street before staying at this hotel. The IRIS is cheaper, cleaner, has a great breakfast and very helpful staff.
Date of stay: December 2018
Room Tip: Do Not choose this hotel.
Trip type: Traveled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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6 - 11 of 142 reviews
Reviewed December 24, 2018

We splurged a bit on this quaint place and were not disappointed in any respect, well except for the bath tub and the smokers. The room was spacious enough to be comfortable, not air-conditioned but this wasn't needed being nicely cool inside and out. French shutters opened to view the nearby hills and frequent rain was a daily delight, until another smoker came along! Breakfast was uniformly excellent each day and always topped up the big variety of dishes with new ones before a famine broke out. An additional bonus was the display of really old French and German vehicles from WW11 and the French occupation in the 1940's. There was also a modern BMW super bike on display that had my wife salivating at the thought of riding it. Yeah right! The staff were well trained and apart from ignorant tourists who walked about the place smoking indiscriminately making it most unpleasant to be nearby. If you fancy a trip down memory lane, French style, The Saphir is for you. Strongly recommended

Room tip: Rooms facing the hills were quieter but tended to lure smokers that blew into our room.
Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank donmountford
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2018 via mobile

We stayed for about 4 nights and had a very pleasant time. The staff were all wonderful especially Truong who works on reception.
The hotel has a lot of character in the architecture and there are lots of beautiful outlooks. Our room was comfortable and spacious. The bed was not the most comfortable but was not bad. It’s in a good location with plenty of restaurants, street food around and an easy walk in to town. Overall we had a great stay.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Lulu_Dee3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2018 via mobile

The view from my room is awful when there is a big wall outside the window.

No air conditioner in the room because it is always cool/cold enough in Da Lat. Hot water is always avalaible to make you warm. I love the toilet as everything has big impact from vintage French amenities and facilities.

One bad thing is the way to my room is too dark. I even have to turn on my phone light when I get back to the hotel at night.

The location is not easy to find. It is quite a challenge for you all when you first come here.

Date of stay: March 2018
Trip type: Traveled solo
Thank LWilson1125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2018

My friend and i stayed here for 2 nites. This is such a huge hotel (approx. over 80 rooms) Most facilities : room, rest, entrance to the rooms ..are tidy and spacious, the staffs are very nice and vey helpful special is a small guy from receptionist. Although i didn't know what his name but anyway thank you so much. The FOOD in the morning from Buffet service was excellent but the fruits was not FRESH (water melon). Shower in the bathroom was hard to control cold-hot water and the water come out was very noisy. Thanks to all staff for a nice relaxing stay.

Date of stay: May 2018
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
2  Thank trucdoan79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 16, 2018

Upon first glance this room was just OK, which was surprising for the cost. However, we went along with it and attempted to make the best. There was a huge coffee spill leftover in the minifridge not cleaned. Whatever, we could brush that off. The bath tub drained onto the floor- another thing we could brush off. The TV made a very very loud static like noise, brushed that off too. What really put me off from this place was how freezing the room was. There's no actual windows, just screens blocking the noise and cold from the outside, and there was noise all night. At around 2am having still not slept, I attempted to contact the front desk about the noise to ask for earplugs or a different room. They were friendly but unable to help. Finally shoved cotton balls in my ears and slept terribly for a few hours.
Maybe the other rooms were a bit more quiet? Our room was right next to the road so we dealt with the noise all night. Would not recommend.

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank trinosaurus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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