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“Lost Items, unhelpful staf” 1 of 5 bubbles
Review of Phuong Hanh Hotel

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Phuong Hanh Hotel
Ranked #99 of 261 Da Lat B&B and Inns
Sihanoukville, Cambodia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lost Items, unhelpful staf”
1 of 5 bubbles Reviewed April 17, 2012

We stayed here in April and upon leaving I realised I had left my back up purse with some documents, money and two usb keys with all our photos on in the room. We phoned the hotel the same day to ask if they had found them and our motorbike driver spoke to them, however they were very unhelpful, saying I should check my bag. I have emailed and contacted them a number of times since, all I would like back is the usb sticks which cannot be replaced. Receptionist brushes off my queries saying she has checked with house keeping, but they have definately been kept by some member of staff. Very disappointed as recommended in Lonely planet with reference to helpful staff.

Stayed April 2012, traveled with family
Helpful?
3 Thank rosie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    11
    17
    9
    8
    9
See reviews for
6
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Business
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Thai first
  • Vietnamese first
  • Any
English first
Bangkok
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed February 27, 2012

Positives:
Motorbike hire was great.
Massive room for the price.
Large windows, good fridge.

Negatives:
Tried to overcharge us. Very good motorbike hire. Not very helpful. High pressure sale for tours.
WiFi was really bad. It was slow, the password they gave us would not work.
Bathroom flooded everyday, they would not fix it.
Rooms were not serviced, we had to ask for toilet paper and towels.
Staff were pushy about booking their tours.
Staff woke us up late at night to deliver our washing which could have waited till morning.
They lost some of our clothes.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank 980Jim980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Da Lat hotels

Melbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 29, 2012

Following the Lonely Planet recommendation to this hotel, I decided to give it a try and as it turns out, I highly recommend it! The rooms are very clean and spacious with cable TV and a great view of the city. The bathroom had a huge bathtub/spa! The service was very good, they speak good English and they were very friendly offering tours and advice around Dalat. They have a tour desk down at the reception offering great tours. (I went on the country side one) There is wifi throughout the hotel, and also a few computers down at the reception area. The price was great, pretty cheap if you ask me.

Room Tip: Choose a room near the front of the hotel, there's a great view and also on the first few floors...
See more room tips
  • Stayed January 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 27, 2012

It is a nice hotel in the city, it takes only a few minutes to the centre of the city. The room is quite cheap compared to other hotels, they have many beautiful rooms and the best of all the you can use the computer for free! In the hotel you can book a ticket for tour and exchange money. Everything you need , they have it . It is the best hotel i ever been to in vietnam.

  • Stayed February 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hien g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Da Lat, Vietnam
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 25, 2012

We needed the cheapest hotel-hostel in the center of Dalat. Cheap rooms, cheap motor bikes, close to market.We stick to that place because it was $7 per double an 10 min walk (3 vmin by bike) to market.
Minuses - they don't clean rooms, also towels.
We had problems with hot water - especially evenings.
They had only 1 electricity plug in the room.
They made a bit higher prise on TET.
But if you want make some coffee or tea - they will give you a pot full of hot drinking water.
And the owners are friendly, helpful.
I would recomend - if you are short in money and ok with not luxurious conditions.

Room Tip: Choose the corner ones - 2 big windows on 2 walls.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Evgenii P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 23, 2012

i travelled to vietnam Dalat every year from Sydney australia. We stayed in the hotel Phuong Hanh hotel and never experienced anything bad. They are very honest and clean people. I cannot imagine they stole any money from anybody. My opinion is some comments here is from sick competition.

From Steve

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 20, 2012

We found this hotel to be a nice place and would recommend staying here. We're referring to the Phuong Hanh at 80-82 3/2 street. Staff were friendly, and our room (on one of the upper floors) was large and had a big window overlooking the city. No complaints.

Room Tip: Go for a room on one of the upper floors.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jpo0lar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuong Hanh Hotel

Property: Phuong Hanh Hotel
Address: 80 - 82, Duong 3 / 2, P 1, Da Lat, Vietnam
Location: Vietnam > Lam Dong Province > Da Lat
Amenities:
Bar / Lounge Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #99 of 261 B&Bs / Inns in Da Lat
Number of rooms: 28

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