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“higgly recommend good are so good”

Emai Italian Restaurant & Gardens
Ranked #9 of 458 Restaurants in Da Lat
Certificate of Excellence
Price range: $5 - $15
Description: The food at emai is an exquisite blend of traditional and contemporary, European and international inspirations, with special appreciation for the elegant simplicity of the Tuscan countryside. Every dish is freshly cooked using organic vegetables and herbs farmed from Dalat's unique agricultural landscape, renowned across the country for its beautiful weather and clean, fresh Mediterranean produce
Restaurant details
Description: The food at emai is an exquisite blend of traditional and contemporary, European and international inspirations, with special appreciation for the elegant simplicity of the Tuscan countryside. Every dish is freshly cooked using organic vegetables and herbs farmed from Dalat's unique agricultural landscape, renowned across the country for its beautiful weather and clean, fresh Mediterranean produce
Reviewed April 18, 2019 via mobile

the mozzarella is so so good make me have to let people know :)
and the cats are so cute also <3
thanks

Date of visit: April 2019
1  Thank kryptonian2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 11 of 166 reviews

Reviewed April 14, 2019

First of all I would like to say I do not like to write bad reviews and that I think our bad experience was probably an "unicum": I can very easyle imagine that people usually enjoy very much a dinner at Emai.
The location is wonderful, the atmosphere is sublime and you feel like you're in a small wonderland inside the chaotic and busy context of Vietnam.
We ordered two antipasti (crostata di caponata and mista) and two first courses (spaghetti aglio, olio e peperoncino and linguine alle vongole veraci). A beer and a glass of white wine.
The antipasti were good, particular, not very italian (I'm italian, from Sicily, and the friend I've been with to Emai is fro Tuscany) but anyway interesting and very well presented.
And this is the only good news.
Pasta aglio, olio e peperoncino.
Wrong kind of spaghetti, overcooked, with parmesan on the top and garlic small cut everywhere. If I would have had an allergy to parmesan, this would have been a problem. If you offer a pasta with parmesan, than you probably have to write in the menu, "spaghetti aglio, olio, peperoncino and parmesan", otherwise you ask to the customer if he would like to have parmesan on the top, or you bring some parmesan on the side. Besides, you do not put parmesan in aglio, olio e peperoncino.

Linguine alle vongole veraci.
I'll be very quick here: there was bacon in it. Yes, bacon with vongole. So this was a linguine with vongole veraci and bacon. The bacon addition was not mentioned on the menu. I think I could write an essay here about the absurdness of mixing fish and meat, vongole and bacon, besides without any mention of it on the menu. But I will stop here and leave the consideration to you.

The service.
The waiter took our order.
After around 20 minutes our antipasti came.
We wanted to ask for some more bread, we had to leave our table and look around for the waiter.
After that, we remained at our table alone for 40 minutes, waiting for the first course, with our empty plates and empty glasses on the table, nobody asked if we wanted something more to drink, if we needed something.
Then the spaghetti and the linguine arrived. But we had no forks.
Again, we had to go looking around the restaurant for a waiter in order to have two forks.
After that, we did not see anybody for around 45 minutes and, a bit tired to have all the time to leave our table and look around for the waiter, we had to ask our bill sending a message through the facebook account. Yes, you are right: we sent a facebook message from our mobile phone to the facebook account of the restaurant asking if somebody could bring us the bill.
After few minutes the bill came: no apologizes, no mentioning of the fact we had to ask the bill through facebook.
Nobody asked if we wanted a dessert, if we wanted something more to drink.

The bill came, there was a form to optionally fill in order to review our experience in the restaurant, which we filled, with quite bad and ironic remarks. The waiter (the owner?) then came apologizing and offering to not pay for our dinner, which was very nice, but that we absolutely rejected: we ate our dinner and we wanted to pay for it. We finally agreed on a 10% discount.

So, all in all, the place is wonderful, the people who is running it seems very honest and kind, so I believe what we experienced, especially on the customer service side, was due to some bad luck. About the food, I would suggest to explain to the customer you put bacon on the linguine with vongole and to bring parmesan always on the side (unless you write on the menu there is parmesan on the recipe).

I wish to Emai all the best and I'll surely come back to see how things work if I'll be back one day in Da Lat.

Date of visit: April 2019
    • Value
    • Service
    • Food
1  Thank socratescorinthians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emaidalat, Manager at Emai Italian Restaurant & Gardens, responded to this reviewResponded April 16, 2019

Dear Simone,

Thank you for your kind remarks and for appreciating our efforts. Indeed we are known for providing guests with a stellar experience, and for that reason we are extremely, extremely sorry that yours was disappointing.

We are always striving to be the best we can be. It seems that night there was indeed an element of bad luck, but that does not excuse the less-than-ideal service that you received. We humbly hope you accept our most sincere apologies. Our team is taking your constructive criticism to heart and will apply them to rectify our flaws as soon as possible; we will continue to bolster our customer service to the best of our ability, and the menu will be edited appropriately as per your suggestion.

__

About the aglio e olio: we are aware it is served without cheese in Italy, however the menu does state that we serve it with a bit of pecorino (not parmesan) — though we admit there was more cheese than usual that night.

Our vongole veraci is one of our more contemporary and experimental twists on a classic dish. Though, admittedly, to mix meat and seafood together will offend many traditionalists, and we absolutely agree that we should have mentioned this in the menu. Again please accept our most sincere apologies and will edit this as soon as possible.

Many modern chefs around the world are experimenting with traditional food rules to break barriers and concoct inventive new creations. At émai, though we cook as per according to many Italian customs, we are also proud of our unique contemporary approach which has become our beloved signature style.

We offered for you to not pay for your dinner because we do not wish to charge money from unhappy guests. We thank you kindly for your comments and for giving us a chance, and are glad you did enjoy the atmosphere and antipasti. If you do return in the future we promise not to disappoint you.

Warmest regards,
The émai team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2019

I had to go back to bask in the opulence of this peaceful place. Its understated elegance envelopes you & makes you feel warm and welcomed. Email Dalat is the place to get away from the touristy and loud cities without compromising quality. The exquisite food is made from scratch, including the delicious pasta. At Emai you're treated like at any 5-star resort without the tag-price. You get more than what you pay for. All the ingredients are organic and the menu changes from time to time with the outmost care & attention to detail. A meal & experience like this in England would cost 10x more what it does here. Emai's sommelier has an exquisite taste & everything is perfectly paired with their carefully-crafted menu.Thank you, Emai. I shall be back soon!! (just not soon enough)

Date of visit: March 2019
    • Value
    • Service
    • Food
Thank EYEeTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2019 via mobile

We came here last night expecting a lot due to the good reviews however my carbonara wasn’t great, and it was as much as I’d pay for one back in England. Not impressed

Date of visit: March 2019
Thank J1234566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emaidalat, Manager at Emai Italian Restaurant & Gardens, responded to this reviewResponded March 31, 2019

Hi there, please understand that our prices are not as cheap as the rest of Vietnam because nearly all our premium ingredients are imported from their best regions in the world, and we pay 2-5x more than even in Europe for tax and distribution. Given this, we are already doing our best to make prices as affordable as possible while still being able to turn a profit. Our chefs are also highly trained, ranked the best in Dalat, and we believe our standards are among the highest you can find in Vietnam—many guests have even said overseas. Given all this, many have said we are actually very affordable for the value we offer.

We're very sorry that our Carbonara was not up to your expectations. We do believe that our many good reviews truly do reflect our high standards, however it seems this time we could have done better, or, if you gave us another chance, something else could have been more to your taste.

We thank you for your input and will bring it into consideration as we continue to innovate and improve on our menu.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2019 via mobile

My family (party of 8) loved Emai! The food was wonderful and the service was even better. What a beautiful hidden gem!

Date of visit: March 2019
Thank 134nikkic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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