We were recommend to stay at Nice Dreams ( more like nightmare dreams) by tour booking agents Friends Tourist, district 1 HCMC - so don't trust them either - the brochure they showed us looked great. The staff member said it was "very nice". Not true. When we arrived the hotel was full but were told that "we can put you in a special room just for tonight. Special is right. Smoking in the lobby and bedrooms is allowed, our bed was broken, sheets were torn, there's a big gap under the door to the 'sewerpit' balcony so bugs can come straight in. And they did. We had no hot water, and its a little too chilly in Da lat for cold showers at 11.30pm.
We complained and were promised an upstairs rooms, yes it was upstairs but it was little better. When we spoke to the booking agent about our disappointment at their recommendation we were told that "sorry no refund". Unless you're prepared to risk your health and better judgement take our advice and don't stay here and don't trust all booking agencies! So we're cutting our losses and leaving early.
One thing I want to point out is that the staff do try to make things better, and we have no complaint about them, these comments are purely about the hotel of nightmares
- Official Description (provided by the hotel):
- All rooms with bathroom, hot water. Satellite TV broadcasting, fridge and Internet access with laptop. For all your travel needs while in Vietnam! Stop by and see one of our friendly representatives. Hot Season Tours at reception! They would love to help you in any way even if you're just looking for some information. There is no pressure and no obligation to you. Satisfaction is guaranteed here at hot season tours. ... more less