We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Thai food............”
Review of Palm Seaside

Palm Seaside
Reserve a Table
2
Tue, 7/23
8:00 PM
Ranked #258 of 3,745 Restaurants in Phuket
Certificate of Excellence
Cuisines: Seafood, Thai, Grill
More restaurant details
Restaurant details
Good for: Romantic, Scenic view
Description: Palm Seaside, Phuket Most Exciting Restaurant, Lounge & Bar Open Daily from 4pm to Midnight, serving Fresh Seafood by the Sea. Located 300m pass the Amanpuri on BangTao Beach. Smart Casual attire required.
Reviewed February 21, 2018

Beautiful restaurant with a great view of Bangtao Beach. Go early and have a drink with a beach/water view. Very contemporary restaurant. Service was a bit slow, but they were quite busy.

Date of visit: February 2018
Thank MikeLynne2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGibaud, Manager at Palm Seaside, responded to this reviewResponded February 25, 2018

Dear MikeLynne2018,
Thank you so much for having visited Palm Seaside, we are delighted you have most enjoyed your evening with us.
Indeed the view of BangTao is just amazing, particularly as you pointed out as the sun goes down over the bay.
See you again soon for yet another great moment by the sea.
Until then
Olivier

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (448)
Traveler rating
Traveler type
Time of year
Language

59 - 63 of 448 reviews

Reviewed February 21, 2018 via mobile

Definitely a luxury place for dinner, great atmosphere, wide range of food,from japanese to western, modern menu with ipad,
Good service,not for every day,but at least for once a holidays you should enjoy it

Date of visit: February 2018
Thank enjoy561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGibaud, Manager at Palm Seaside, responded to this reviewResponded February 25, 2018

Dear enjoy561,
Wonderful to read that you had a most enjoyable experience, thank you for having chosen Palm Seaside.
See you soon again, once is too few...trust me...
Until then
Olivier

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2018 via mobile

We visited Palm Seaside around 1 year ago where it was really a nice Dining experience. This time it was very sad to see that Service, Food and overall experience now dropped to a very low level. First of all the welcome does not match this category of restaurant. The welcome should be much more personalized with a great hello and by pampering you from the first moment you arrive. But it was just a cold "hello do you have a reservation? Yes ok this is your table...". We tried to order a good bottle of wine just to find out that many wines in the menu card are not available actually. This is an absolutely NO GO for this category of restaurant. It's understandable if 1 or 2 wines are not available but we asked for many wines which were listed in the wine list but many of them were not available. Finally we could find an available white wine for around 3.700 thb +. It was o.k. but nothing special. Also the wine was published as 2013 in the wine list but the bottle was from 2015 :-/ but same price... Also a NO GO. Anyway so far so good. We decided to have fresh seafood and we asked the size of the red snapper. They told us 1 fish is 1kg and too big for 1 person. They recommended us to share 1 red snapper by 2 people. While we had some different kind of starters e.g. the fresh oysters which they describe as fine french de Claire oysters no. 2 with over 100 thb ++ for each we had to find out that the so called french oysters were just the cheapest low quality Thai farm oysters. Another totally NO GO and simply cheating. O.k. finally the biggest disappointment was the red snapper. I attached a picture from it. We are fresh seafood lovers and we many many whole red snappers in countless restaurants before so we could see the moment the fish arrived on the table that it was a max. 600 gr. Fish. So we asked the waiter how much is the weight of the fish. Become confirmed that the fish is 1 kg. Simply a joke. Of course we complained and finally the chef cane to our table to reconfirm that the fish is 1kg. We told him that he should not cheat us and we know how big is a 1kg fish. Finally finally he came back after a while and he apologized and said yes this fish was only around 800g a d if we agree with that. We did not want to make a big deal about it to enjoy our dinner and we told him again the fish has max. 600g but we agree for 800g to stop any discussion. 100g of red snapper is 150 thb++. We are not that kind of guest who care about some thousand thb and we always order expensive good and wine. But we don't like if we or other guest getting cheated by a regular. What we want to say is that we spoke to other guests later when we had some drinks at the lounge area just to find out that also they found the fresh fish small. It's funny that the chef uses the same steel fish form where he puts the fish and they always charge the guest 1kg but definitely every fish is max. In the range of 600-700g. So they are cheating every guest with every fish. We could see this at many tables at that evening. Very sad to see such a rip off. The overall quality of the food is just mid range. You will find the same quality in many nice much cheaper restaurants around that place. Also the drink list is totally outdated. In 2018 this category of restaurant must have e.g. all premium spirits available e.g. diplomatico rum and others. Overall a very bad and sad experience. We will definitely not come back and we cannot recommend this place anymore. We talked to some friends about it and they had similar experiences in the last month's. Sad sad sad.

Date of visit: February 2018
2  Thank StephaneBesson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGibaud, Manager at Palm Seaside, responded to this reviewResponded February 25, 2018

Dear StephaneBesson,

Hmm, how to start, well by saying thank you for having chosen Palm Seaside for your evening and possibly sorry for having not meet some of your expectations. Having said that, let me reply to your post as A GO:

* it takes two to tango...sadly the sunken table you attempted to book were full, not the best start but not really our fault, from there it was all downhill...
* we welcome everyone equally, respectfully
* we do suffer from wine supplier shortfall, not an excuse, vintage have been removed from the list to avoid disappointment
* you forgot to mention the scale the manager brought along to offer you to weight the fish, we never claimed 1kg, merely 800grm
* we dont cheat guests, we are respectful and dont call everyone thief as others do
* we serve French oysters not local oysters despite what you may think
* as if diplomatico rum is a must in 2018... in Phuket...

Actually there is nor was anything sad about your experience nor those of your friends, it was one of kind of an evening, those happen as you very well know, its about how you deal with it...from both sides...we have been here long, delighted many and intend to stay and continue to improve, we appreciate you feed back and if you wish to give us another chance, do contact me at olivier@twinpalms-group.com we would be happy to welcome you back so we can return to your recommendation list.

Until then

Olivier

PS, there are so many other channels to communicate, sad, sad, sad you choose this one...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2018 via mobile

One of the best places I have ever been to. Great view, delicious seafood, nice service. The prices are European.

Date of visit: February 2018
Thank alfa_x99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGibaud, Manager at Palm Seaside, responded to this reviewResponded February 25, 2018

Dear alfa_x99,
Wonderful to read that you had a most enjoyable dining experience with us at Palm Seaside.
Thank you for having been with us and see you again soon for more.
Until then
Olivier

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2018

Great food, good service, great atmosphere. Not too pretentious, still classy and not too quiet. Told them it was my birthday however, and they did not do anything. Overall, as an expat in thailand, i would still return.

Date of visit: January 2018
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with www.chope.co
Thank tamsinfc567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGibaud, Manager at Palm Seaside, responded to this reviewResponded February 25, 2018

Dear tamsinfc567,
Thank you so much for having dined with us at Palm Seaside.
Belated Happy Birthday and my sincere apologies for having missed it, our team is heart broken about not having caught it up.
Do come back and will celebrate it twice as much...
Until then
Olivier

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Palm Seaside also viewed

Choeng Thale, Thalang District
 
Choeng Thale, Thalang District
 

Been to Palm Seaside? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing