I was so looking forward to our stay here as the last time we stayed we had a wonderful time and I wanted to create something special again for my husband's birthday. Unfortunately the hotel apparently did not receive my prepaid booking, special request or subsequent request for airport pick up. I understand that sometimes these things happen but was not quite prepared for the way it was handled.
The resort is still quite nice, although has dated significantly since our last stay. The beach, pool and gardens are beautiful. Some of the staff however, need a course in customer service and basic politeness. It was quite disappointing and our stay did not turn out at all as I planned.
I do not like leaving less than favourable reviews but in this instance honestly feel that staff in this industry make the difference between an alright stay and a great stay and for me personally felt like some went out of their way to make our stay fall very flat. More
- 011 66 76 563 600
- Free Wifi
- Free parking