We were fortunate enough to have a pool villa, which was awesome but there were some significant and concerning problems with the resort that need to be addressed. Black outs occurred on a daily basis (some for a minute or two, others for an hour or so), friends of ours (in jacuzzi suites) often were without water or had brown water, tuk-Tuks used were dodgy and so unreliable (on one occasion we broke down at least 6 times between the pier and the reception), there was a number of potential Occupational Health and Safety concerns (in fact when one guest collapsed and others ran to get a first aid kit, noone at reception knew what to do or where to find one - so no assistance was provided). Additionally, there was no evacuation plan in place for the instance of a major crisis (fire, flood or God forbid tsunami).
While the resort was nice, food was good and staff were mostly helpful, at times they just did not know how to manage or appropriately address customer service issues or complaints, in fact unless u spoke to the big wigs, staff appeared powerless and there was no customer centric/satisfaction
approach. Beach was also heaps dirty, sheets and towels were not changed regularly enough and none of the phones worked in the rooms (we met a group of 10 Aussies and none of their room phones worked) so in case of an emergency or if u wanted dare I say 'room service' good luck! U just need to walk to reception, restaurants and massage place to book in person.
I know all this sounds negative - don't get me wrong it was a nice place, but there are some things that you just can't skimp on - and communications, electricity, water and health and safety are always going to be the most important things to all travellers, so please Coconut Island, sort it out and please listen to our concerns. Thank you!
- Official Description (provided by the hotel):
- The most exciting and unique Phuket resort, The Village at Coconut Island is the best place to enjoy your next holiday.With an excellent range of rental villas and hotel suites, matchless leisure facilities and a beachfront island location off Phuket’s east coast, The Village really is the most exceptional Phuket resort.44 beautiful pool villas with sea views116 luxury Jacuzzi suites500 metres of untouched island beachfronta complete collection of watercraftfun and exciting adventure activitiesrelaxed waterfront settingrestaurants, bars and shops onsite.On an island off Phuket, The Village enjoys undisturbed privacy and absolutely amazing views of Phang-Nga Bay.All this is closer than you think! Just 5 minutes on-board our private water taxi to the Phuket mainland. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ctrip TA, Booking.com, Hotels.com, Cancelon, Hotwire, TripOnline SA and HotelsforEveryone so you can book your The Village Coconut Island Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Village Coconut Island Hotel Phuket