I need to start by saying the girls on the front desk have a hard job and do well under the pressure. I had a very bad experience checking in, basically the official hotel website receipt that I pre payed for the rooms on and upgrades was questioned by the staff saying that the system says I need to pay more for upgrade. I was like this is from your system that I booked on. After raised tensions, supervisor also telling me to pay more and me giving in under protest because people behind me are waiting and only one check in desk open. I was finally supported by hotel manager who I demanded they call when he said I was in fact correct. Upgrade charges are one off total for stay not charged per night like on local system. I then believe it or not had the same problem four days later checking out with new staff and me having to say wake up your manager. They argued with me saying you will pay now!!! Just fix the hotel management system please. I can't return and go through that [--] again. Again the staff are only as good as the system they use and this is very stressful for them as well as the one time customers, non repeat business sorry. Rooms no problems. Location no problems. Staff no problems. Experience caused by technology huge big problem.
- Official Description (provided by the hotel):
- Nova Platinum Hotel is a located in South Pattaya just a 5 minute walk from the Walking Street and Pattaya Bay. The hotel has 3 low rise buildings, with a total of 270 well-appointed guestrooms. All rooms feature a 32” Samsung LCD TV, DVD player, hairdryer, scale, minibar, tea/coffee making facilities, safebox, free wi-fi internet access and an array of modern facilities. ... more less
- Reservation Options:
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- Also Known As:
- Nova Platinum Pattaya