Wifi did not work.
Phone did not work. To order room service or call for extra towels one always had to walk out of villa all the way to security and make his call.
Foul smell from one of the washroom and when told to find out they kept an air freshener for us. The smell was too strong for even the door to be opened.
Food quality - Very Stale
Overall Not VIP
Dear Aakash B,
Thank you for taking the time to write a review about your stay. It is with regret that we understand that you were dissatisfied with your stay. We understand that you had some issues with the WiFi during your stay, which is unfortunate as we are normally highly rated for the connection. As the phone system relies on the WiFi, this was the reason why the phone did not work. Our technician is currently looking into the matter. As for the odour from the bathroom, this is the downside of the complicated plumbing systems in Thailand as they do not install U-bends. We have seen some reviews of a similar nature in 5 star hotels in Pattaya and it is simply out of our control.
Regarding your food, we would like to know more about the particular items of food that you ordered and claim to be stale. We take pride in our food and attention to detail, but clearly we were not up to standards on your stay. We are truly sorry that your stay was compromised and we hope that you will give us the opportunity to welcome you again and a chance to serve you better in the future.
Sincerely,
Customer Service Team
The location was far away from anything and it was just surrounded by construction, the cleaning staff will not understand a word and after repeatedly asking for the pool to be cleaned nothing took place in our 3 night stay, the rooms are nice, the a/c units in the room are small, do not expect it to be like it is in the photos, there is technically no outdoor space other than the pool, im talking about the 5 bedroom villa. There are 4 bedrooms inside the villa with onsuite bathrooms and there is 1 bedroom on the outside like an outhouse with no bathroom. The wifi isnt good at all.
Dear Utk555
Thank you for choosing our villa for your stay and for leaving us a review here. We were surprised to read your comments regarding the pool as the pool maintenance team are scheduled to clean the pool 3 times per week. Also, the reception has no record of any requests to the office to clean the pool.
We understand that you booked the 5 bedroom villa and you received a villa with 5 bedrooms. We do not claim that each bedroom is en-suite.
We realise that there is some construction work happening within the vicinity of the villa, and is it unfortunate that we are unable to control building works on other people's land.
We are also surprised you thought the wifi is not good as guests consistently rate the wifi as very good. Perhaps there was an issue, that was not brought to our attention, during your stay.
We deeply regret that you were disappointed with your stay and only wish we had been familiar with the problems you encountered before you left, had we been aware, then we could have tried to resolve the situation. Please accept our sincerest apologies and allow us to welcome you again in the future.
Best Regards
Customer Service Team
Good villa- a little wear and tear. Great pool. Clean linens and comfy beds. Loads of towels. Car needed for sure - cannot walk anywhere.
Service terrible - rude, unhelpful people in office. Need a lot of customer service training. No communication and problems not dealt with at all - just passed on. Very poor experience of the company. Breakfast a joke - cookies and Frosties without milk. Don't get the breakfast! Barbeque does not exist - don't believe the photos.
Dear IrishinAsia2014
Thank you for choosing our villa for your stay in Pattaya. We appreciate your comments here as we are always trying to find ways to improve our service. This is not the kind of review we like to read here and I can assure you that we will look into the points you have made. Normally, our staff are quite friendly and most helpful so we are not sure what went wrong.
There must be a misunderstanding about the BBQ as we have an option for you to request our private BBQ service where we organise a chef to come and take care of your BBQ needs at the villa. Or, we have BBQ facilities at the villa if you choose to do it by yourself. If you want to make a large BBQ party then we have the option to take the big gas BBQ, European style, for an additional service charge.
We are sorry to hear you found the breakfast disappointing. We are currently looking to make some changes to our breakfast.
We are glad that you enjoyed the overall cleanliness and environment of the villa. We regret that we disappointed you in some areas of our service and we do hope that you will allow us to welcome you back to stay with us in the future.
Best Regards
Customer Service Team
At first, you got to make up your mind whether you want to stay away from busy streets and cacophony of Pattaya party hotspots.
Once you have decided to have a private exotic stay, this is the best place to be. Being here is like staying in South Goa(for all Indians), tranquility and peace galore.
Perfect ambience, very well furnished, private pool with continuous cleaning and an equipped kitchenette; makes me it Double Thumbs up!!!
Uber avbl for city with approx 150 baht one way fare.
Dear MajorGaurav
Thank you so much for taking the time to write a lovely review for us here on Trip Advisor. We appreciate you feedback and we are glad you enjoyed your stay.
It is always a pleasure to receive the comments like yours and we hope you will come back and stay with us in the future.
Best Regards
Customer Service Team
This villa was super and for sure a VIP villa. Everything is perfect, privacy is above all the best thing. Private swimming pool is amazing. Located in a complex of villas, so security is very good. It's suitable for all types of travels, maybe not for business. Prices are high, but again it justify what we got.
Dear Mohammed
Thank you so much for choosing one of our lovely VIP Villas in Pattaya for your stay in Thailand. We appreciate you taking the time to write your feedback and comments about your experience and we are very happy that you enjoyed your stay with us.
It is always a pleasure to read comments like yours and we look forward to welcoming you to stay with us in the future.
Best Regards
VIP Center Pattaya
