Name: Good Villa - Bad Maintenance
Item: VIP Villas Pattaya Hollywood Jomtien Beach
Rating: 2
Author: AakashB9

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9 - 14 of 76 reviews

utk555

Dubai, United Arab Emirates

2

Reviewed November 7, 2017

Average property, bad location

The location was far away from anything and it was just surrounded by construction, the cleaning staff will not understand a word and after repeatedly asking for the pool to be cleaned nothing took place in our 3 night stay, the rooms are nice, the a/c units in the room are small, do not expect it to be like it is in the photos, there is technically no outdoor space other than the pool, im talking about the 5 bedroom villa. There are 4 bedrooms inside the villa with onsuite bathrooms and there is 1 bedroom on the outside like an outhouse with no bathroom. The wifi isnt good at all.

Room tip: Ground floor room has the biggest bathroom

Date of stay: October 2017

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Thank utk555

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Utk555

Thank you for choosing our villa for your stay and for leaving us a review here. We were surprised to read your comments regarding the pool as the pool maintenance team are scheduled to clean the pool 3 times per week. Also, the reception has no record of any requests to the office to clean the pool.

We understand that you booked the 5 bedroom villa and you received a villa with 5 bedrooms. We do not claim that each bedroom is en-suite.

We realise that there is some construction work happening within the vicinity of the villa, and is it unfortunate that we are unable to control building works on other people's land.

We are also surprised you thought the wifi is not good as guests consistently rate the wifi as very good. Perhaps there was an issue, that was not brought to our attention, during your stay.

We deeply regret that you were disappointed with your stay and only wish we had been familiar with the problems you encountered before you left, had we been aware, then we could have tried to resolve the situation. Please accept our sincerest apologies and allow us to welcome you again in the future.

Best Regards
Customer Service Team

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IrishinAsia2014

Hong Kong, China

819

Reviewed October 29, 2017

Good villa - shame about the people running it!

Good villa- a little wear and tear. Great pool. Clean linens and comfy beds. Loads of towels. Car needed for sure - cannot walk anywhere.
Service terrible - rude, unhelpful people in office. Need a lot of customer service training. No communication and problems not dealt with at all - just passed on. Very poor experience of the company. Breakfast a joke - cookies and Frosties without milk. Don't get the breakfast! Barbeque does not exist - don't believe the photos.

Date of stay: October 2017

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2 Thank IrishinAsia2014

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear IrishinAsia2014

Thank you for choosing our villa for your stay in Pattaya. We appreciate your comments here as we are always trying to find ways to improve our service. This is not the kind of review we like to read here and I can assure you that we will look into the points you have made. Normally, our staff are quite friendly and most helpful so we are not sure what went wrong.
There must be a misunderstanding about the BBQ as we have an option for you to request our private BBQ service where we organise a chef to come and take care of your BBQ needs at the villa. Or, we have BBQ facilities at the villa if you choose to do it by yourself. If you want to make a large BBQ party then we have the option to take the big gas BBQ, European style, for an additional service charge.

We are sorry to hear you found the breakfast disappointing. We are currently looking to make some changes to our breakfast.

We are glad that you enjoyed the overall cleanliness and environment of the villa. We regret that we disappointed you in some areas of our service and we do hope that you will allow us to welcome you back to stay with us in the future.
Best Regards
Customer Service Team

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Its_GauravGarg

New Delhi, India

2732

Reviewed October 4, 2017 via mobile

Awesome escapade to luxury and privacy

At first, you got to make up your mind whether you want to stay away from busy streets and cacophony of Pattaya party hotspots.
Once you have decided to have a private exotic stay, this is the best place to be. Being here is like staying in South Goa(for all Indians), tranquility and peace galore.
Perfect ambience, very well furnished, private pool with continuous cleaning and an equipped kitchenette; makes me it Double Thumbs up!!!
Uber avbl for city with approx 150 baht one way fare.

Date of stay: September 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear MajorGaurav

Thank you so much for taking the time to write a lovely review for us here on Trip Advisor. We appreciate you feedback and we are glad you enjoyed your stay.

It is always a pleasure to receive the comments like yours and we hope you will come back and stay with us in the future.

Best Regards
Customer Service Team

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omanikitesurfer

Muscat, Oman

5339

Reviewed May 8, 2017 via mobile

Wooow what a beautiful villa

This villa was super and for sure a VIP villa. Everything is perfect, privacy is above all the best thing. Private swimming pool is amazing. Located in a complex of villas, so security is very good. It's suitable for all types of travels, maybe not for business. Prices are high, but again it justify what we got.

Date of stay: December 2016

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2 Thank omanikitesurfer

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mohammed

Thank you so much for choosing one of our lovely VIP Villas in Pattaya for your stay in Thailand. We appreciate you taking the time to write your feedback and comments about your experience and we are very happy that you enjoyed your stay with us.

It is always a pleasure to read comments like yours and we look forward to welcoming you to stay with us in the future.

Best Regards
VIP Center Pattaya

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Kay P

Bangkok, Thailand

1613

Reviewed April 16, 2017 via mobile

Nice property, poor service, noisy neighbors and far from the beach and restaurants.

My boyfriend and I and his friend who was visiting from NZ stayed in a 2 bedroom Villa #188. The property was located in a gated community area far from the beach, the surrounding area was a bit run down and a few unfinished projects but inside was nice. Our unit has 2 bedrooms and a small pool in front of the house. Sitting in the pool you can smell the trash from outside the house and unfortunately we had a group of obnoxiously noisy young neighbors staying next door.

During check in and check out, the staff at the office were not very nice, they blast low techno music with heavy base the whole time. We had to shout to communicate with them. My friend realized that he left a nice Hugo Boss shirt at the villa after we returned the key and checked out, so we called the office. They told us that they will send a maid to go look for us, and they will called us back but they disappeared. Never called us back!! After 30 minutes went by, we decided to dropped by the villa...to our surprise the guard opened the door for us so we went into the villa and took the shirt from where we left it. Until now they still haven't called us back.

Note: Checking in and out were at an office in town not in walking from the property so make sure your taxi drop you off there instead of at the property. Their check in/out process took a long time.

Date of stay: April 2017

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1 Thank Kay P

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Khun Korachat

First of all, we would like to thank you for taking the time to write your review. Your feedback is very important to us and we take your comments very seriously. We understand that there were some concerns about your stay with us and your comments have been forwarded to the customer service department.

Please understand that we strive to meet the demands of all our clients, however challenging this can be. After all, there are certain circumstances that one must accept when travelling and staying in Thailand. Some things are, undoubtedly, beyond our control. One of these things is how often the local authorities collect the garbage.

We do make it quite clear in all our advertising channels that the check-in is at our office and after the check-in process, you will be shuttled to your villa by our service staff. The staff were very busy at the time your friend left his shirt in the villa, but we were informed that you had retrieved the shirt by yourselves, so we felt it was not necessary to bother you with a call to re-confirm what we already knew.

Please accept our sincerest apologies for the negative issues you pointed out to us and we hope we can be of service in the future.

Best Regards
VIP Center Pattaya

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